Field Operations Manager

Job Responsibility:

Field Operations Manager

Lavage de Vitres Webster - Montreal, Qc

Up to 45$+ per hour

About Us

Lavage de Vitres Webster is a fast-growing, door-to-door window-cleaning and home-services company committed to operational excellence, data-driven decision-making, and outstanding customer experiences. We're seeking a hands-on Production Manager to lead our field teams and drive continuous improvement through clear KPIs and a transparent pay-for-performance plan.

Role Overview

As Production Manager, you'll own day-to-day field operations: dispatching crews, monitoring performance metrics, ensuring customer satisfaction, and maintaining profitability. You will work closely with technicians, the Operations team, and leadership to hit weekly targets and uphold our high service standards.

Key Responsibilities

• Team Leadership & Scheduling
• Assign technicians to daily jobs, ensuring routes are optimized for efficiency.
• Confirm that all techs arrive within ±15 minutes of their scheduled shift.
• KPI Monitoring & Reporting
• Track daily/weekly Key Performance Indicators (see “Compensation & P4P Plan” below).
• Maintain real-time visibility into:
• Revenue per labor hour
• Technician punctuality rates
• Job completion ratios (booked -> cleaned)
• Rebookings, reviews, referrals, upsells (RRRU)
• Customer satisfaction survey scores
• Provide a concise end-of-week report summarizing KPI performance and any action items.
• Customer Satisfaction & Quality Control
• Address any customer complaints or touch-up requests within 20 minutes of notification.
• Call previous-day customers daily to confirm service satisfaction and generate rebookings, reviews, referrals, or upsells.
• Ensure at least a 95% customer satisfaction rate across all jobs.
• Continuous Improvement
• Identify process bottlenecks, capacity gaps, or trends in customer feedback.
• Collaborate with Operations and Finance to optimize crew capacity vs. sales volume.
• Train and mentor new technicians on company SOPs, best practices, and KPI standards.

Qualifications

• Experience: 2+ years managing field-service crews (e.g., window cleaning, landscaping, pest control, or similar).
• Skills: • Strong comfort with spreadsheets (Excel or Google Sheets) for KPI tracking and reporting• Excellent communication and conflict-resolution abilities (customer calls, tech coaching)• Familiarity with workforce-management tools (Homebase, OpenPhone, or similar)
• Traits: • Highly organized, data-driven, and detail-oriented• Proactive problem solver who owns operational challenges end-to-end• Dependable and punctual—leads by example in the field
• Logistics: • Reliable vehicle for daily travel across Montreal• Fluent English; conversational French required

Compensation & P4P Plan

Base Pay: $25 /hour (paid bi-weekly)

Performance-Based Pay (P4P): At the end of each week, we review the following KPIs. If you meet or exceed quota by week's end, your hourly rate for all hours worked that week increases as noted below.

• KPIs Tracked (EOW Review): a) Revenue per labor hourb) Customer satisfaction ratec) RRRU rate (Rebookings, Reviews, Referrals, Upsells)d) Percentage of jobs booked -> cleaned (excl. cancellations)e) Technician punctuality (>= 95% arrive within ±15 min)f) Minimum 2 jobs personally cleaned per day
• Weekly Bonus Structure (per KPI met at quota):
• Revenue per labor hour -> + $3 /hr
• Customer satisfaction rate -> + $3 /hr
• RRRU rate -> + $3 /hr
• 95% of Jobs booked -> cleaned -> + $3 /hr
• Technician punctuality (90%) -> + $2 /hr
• Additional Commission: + 7% commission on all upsells and incremental sales you directly generate.

Example Calculation:

• Base: $25 /hr × 40 hr = $1,000
• Achieved all 5 KPIs this week: (+$3 +$3 +$3 +$3 +$2) = + $15 /hr-> Adjusted Rate: $40 /hr × 40 hr = $1,600
• Plus 7% on $5,000 in upsells = $350 Total Weekly Pay: $1,600 + $350 = $1,950

Why You'll Love This Role

• Transparent, High-Earning Potential: Your weekly performance directly impacts your hourly rate and commissions—no guesswork.
• Autonomy & Ownership: Lead your own field-based teams, make real-time decisions, and see immediate results.
• Career Growth: Proven track record here can lead to Regional Operations or General Manager opportunities.
• Culture & Support: Work with a data-driven team that values communication, accountability, and continuous improvement.

How to Apply

Submit your résumé and a brief cover letter to View email address on ca.edajobs.com with the subject line “Field Operations Manager Application.” Please include:

• Confirmation of field-service management experience
• Examples of how you've used KPIs to drive performance
• Availability to start and any vehicle logistics info

Job Type: Full-time

Pay: $30.00-$45.00 per hour

Expected hours: No less than 40 per week

Additional pay:

• Bonus pay
• Commission pay

Schedule:

• Monday to Friday
• Overtime

Application question(s):

• Do you have a reliable vehicle to transport yourself daily to our job sites (Greater Montreal)?

Licence/Certification:

• Driving Licence (required)

Work Location: In person