Remote Bilingual Warranty Claims Specialist

Take on a remote role as a Bilingual Warranty Claims Specialist at Honda Canada Inc. Deliver exceptional support to dealers while processing warranty claims effectively and accurately. In this role, you will assist the Dealer Network by providing telephone, web case, and email support for warranty policies. With a strong focus on accuracy and compliance, you will manage warranty claims and support call center objectives. Your bilingual skills in French and English will facilitate clear communication and ensure all inquiries are addressed promptly. Key Responsibilities:

• Respond to inbound dealer calls, achieving 80% service level
• Process warranty claims from submission to resolution
• Maintain accurate warranty records and system updates
• Conduct warranty training sessions for internal staff
• Manage parts return requests and warranty adjustments

Requirements:

• Bilingual in French and English
• College degree in a related field preferred
• Minimum 1 year of experience in a call center
• Strong customer service skills
• Team-building approach with colleagues

Leverage your bilingual abilities and customer service experience to thrive in a vital support role with Honda. #J-18808-Ljbffr