QAOps - Software Engineer

Role Overview

Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high throughput systems perform accurately under pressure, across multiple regions and tenants. You will work within the Assignment team on Genesys Cloud, contributing to a distributed, event driven architecture that processes millions of interactions with precision and speed.

Key Responsibilities

• Drive end‑to‑end quality strategy for a high‑throughput, event‑driven routing service, ensuring reliability and accuracy across global deployments.
• Design and implement automated testing solutions across REST APIs, event streaming pipelines, in‑memory data stores, and cloud persistence layers.
• Contribute production‑level Java code to improve system functionality, testability, and overall performance.
• Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions.
• Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi‑tenant environments.
• Influence design decisions by identifying risks early and advocating for scalable, testable architecture.
• Collaborate with cross‑functional teams to standardize testing practices, improve tooling, and drive quality consistency.
• Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams.

Required Qualifications

• 2+ years of professional experience in software development with a strong emphasis on quality engineering.
• Proficiency in Java and solid understanding of object‑oriented design principles.
• Experience testing REST APIs through both functional and automated approaches.
• Familiarity with CI and CD pipelines such as Jenkins or similar tools.
• Working knowledge of event‑driven systems and messaging platforms such as Kafka.
• Experience using testing frameworks such as TestNG or JUnit.
• Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2.
• Proficiency with version control systems such as Git.

Preferred Qualifications

• Experience working with in‑memory data stores such as Redis.
• Familiarity with Python for automation, scripting, or tooling.
• Experience validating microservices within multi‑tenant and multi‑region cloud environments.
• Exposure to observability tools such as Sumo Logic or New Relic.
• Experience with build tools such as Maven or Gradle.

Benefits

• Comprehensive extended group health coverage.
• Generous paid time off, including vacation and personal leave.
• Retirement savings program with employer RRSP matching up to a prescribed maximum amount.
• Family‑friendly benefits, including parental leave top‑up and adoption assistance.
• Growth and development opportunities through access to learning resources and internal mobility programs.

Compensation

This role has a market‑competitive salary with an anticipated base compensation range of 92,700.00 - 121,700.00 USD. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. The role might also be eligible for commission or performance‑based bonus opportunities.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact View email address on ca.talent.com. You can expect a response within 24–48 hours.

Equal Employment Opportunity Statement

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.