School Registrar

Job Responsibility:

School Registrar

INTERNAL TITLE: Registrar/Accounts Receivable Specialist

REPORTS TO: Head of School & Head of Finance

DIRECT REPORTS: No

STATUS: FT 37.5 - 40 hours/week

LOCATION: 100% in-person in a school setting

Purpose of Role

We are seeking a dynamic, hands-on roll-up their sleeves Registrar/Accounts Receivable Specialist to build relationships with parents and prospective parents to keep them financially on track and support admissions with new and re-enrollments yearly at the school. The role assumes specific responsibility for billing, enrolment, administering enquiry, and information dissemination, and relationship management with current , prospective, and future families. The Registrar/AR Specialist is to ensure the billing and enrolment process of the school are efficient and effective.

To be successful in this role, this individual must be ready to take on a high level of responsibility while working closely with the admissions department. This role requires a highly professional and confidential approach to all interactions. You should have a high level of technical knowledge and be able to work with minimal supervision. Capacity to exercise initiative, judgment, trouble-shoot and problem-solving skills is essential.

Key Partners: Head of Finance, Head of School, School Administrators, Regional Director of Finance and Regional Controller.

Key Responsibilities

ACCOUNTS RECEIVABLE

· Administer monthly billing of tuition fees and other school activities.

· Establish payment terms and alternative payment plans where appropriate.

· Periodically call and follow up with parent(s) to resolve delinquent payments.

· Deposit, record, and reconcile incoming cash, e-transfers, checks, credit card payments to their respective accounts.

· Process monthly pre-authorized debits.

· Process refunds and apply credits to customer's account as appropriate.

· Perform monthly reconciliation of revenue to student numbers.

· Monthly AR aging Reporting.

STUDENT ENROLLMENT

· Support the admissions team with the fully cycle process of admitting of new and re-enrolling students.

· Track payment and update Admissions office throughout enrollment process on payment status.

· Process enrollment contracts for new and re-enrolling students.

· Track changes in student enrollment (joiners and leavers) through the school year tracker

· Response to all enrolment enquiries for new enrolling and re-enrolling students relating to payments.

· Process enrolment applications including data entry into Blackbaud, NetSuite as needed.

· Liaise and work closely with Admissions and Marketing to promote the school, to attract new enrolment and to enable the coordination and planning of relevant events.

· Manage joiners and leavers and communicate details to relevant staff throughout school year.

· Provide monthly enrolment report to the head of finance.

· Monthly meetings with the admissions and head of finance to report on changes in student number.

RECORDS MANAGEMENT

· Maintain the electronic or manual record-keeping of all customer's information.

· Maintain the confidentiality of customer's financial and personal information.

· Management of the student database in NetSuite.

· Ensuring update to date records are maintained for new and returning students in NetSuite throughout the school year.

OTHER DUTIES

· Ensure statutory obligation to prepare and issue tax receipt annually is met.

· Assist with reception/office administration if/when required.

· Petty cash custodian.

· Other duties as requested by the finance manager or head of school.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED.

· Must have basic Accounting Knowledge

· Nice to have knowledge of tax receipting.

· Previous experience in a school setting is an advantage.

· Excellent customer service skills.

· Data collection, Entry, and Reporting skills

· Skilled in the use of computerized database programs. Google suite, Microsoft suite, Excel proficiency, drobox, etc.

· Knowledgeable in the use of accounting and ERP systems. QuickBooks Desktop and NetSuite

· Database management, documentation review, records archiving and retrieval skills with the ability to maintain confidentiality.

· Outstanding interpersonal and communication skills both verbal and written to build and manage a positive relationship with faculty - teachers, administrators, students, and parents are like.

· Strong organization, planning, and scheduling techniques. Ability to prioritize work and multitask.

· Problem-solving skills: Ability to handle difficult situations effectively and quickly create solutions.

EXPERIENCE AND QUALIFICATIONS

· Have at least 2-3 years of experience directly related to the duties and responsibilities specified.

· Must have at least 1 year experience in accounts receivables and collections.

· Relevant educational background or 5 or more years relevant work experience.

· Experience in School Administration and Enrolments preferable.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Well-being and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Registrar/Accounts Receivable: 2 years (required)

Work Location: In person