Scotia Itrade Operations Manager

Lead Scotia iTRADE operations in Toronto or remotely under the current hybrid model, using brokerage expertise and people leadership. Manage support staff across critical operational functions.The Operations Manager oversees areas including Client Onboarding, Brokerage Transfer-ins, Cash Management, Physical Deposits, Mail Room, or Client Communications. This manager ensures department goals, staff KPIs, service levels, and business objectives are met. The position collaborates with Operations Management and iTRADE partners on process improvements. It also serves as the primary escalation contact, applying knowledge of products and operational processes to provide timely responses.Key Responsibilities:
Manage staffing, hiring decisions, coaching, and staff developmentTrack volumes, anticipate backlogs, and surpass department KPIsOversee workflows for transactions, exceptions, rejections, and escalationsMaintain policies, procedures, and client communication templatesDesign quality controls and support business continuity planningRequirements:
College or University degree preferredFive or more years of financial services industry experienceThorough understanding of Scotia iTRADE and Scotiabank policiesDemonstrated leadership, managerial, and delegation experienceCanadian Securities Course and Conduct and Practice Handbook assetsApply brokerage operations, leadership, compliance, and process improvement expertise to support Scotia iTRADE clients and teams.
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