Director Customer Success Enterprise Accounts

Lead enterprise customer success at Dialogue through strategic account management, executive relationships, and bilingual French-English communication. This hybrid leadership role is based in Montreal or Toronto.As Director, Customer Success, Enterprise Account Management, you will serve strategic clients as a trusted advisor and advocate. Reporting to Melissa Trottier, you will lead senior account managers, develop talent, and drive sustainable growth. Your work will shape retention, expansion, and client advocacy.Key Responsibilities:
Lead and grow senior account managersBuild relationships with C-suite and executive stakeholdersDesign value-based retention and expansion strategiesRepresent Dialogue at industry and corporate eventsAlign teams around complex client needsRequirements:
5+ years managing complex solutions with cross-functional teamsExperience with C-suite relationship management and negotiationExcellent written and spoken French and EnglishStrategic, critical thinking and opportunity assessment abilitiesConsultative account management and trusted advisor experienceBring bilingual leadership, strategic account management, and executive relationship skills to advance enterprise customer success at Dialogue.
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