Enterprise Customer Success Manager

Enterprise customer success expertise meets product adoption analytics at Axon, supporting safety and justice customers through strategic partnerships. Travel is 25-35%.As Customer Success Manager, you will manage enterprise relationships and translate deployment goals into measurable success criteria. You will coordinate Sales, Professional Services, Support, Legal, and Product while documenting progress. The position focuses on adoption, engagement, escalations, renewals, and customer feedback.Key Responsibilities:
Build trusted partnerships with command staff, procurement, and training leadsFacilitate executive business reviews and annual ROI conversationsCreate success plans and document customer progress toward goalsCoordinate critical escalations across multiple internal teamsCollect customer feedback and influence product or services roadmapsRequirements:
Bachelor's degree or equivalent work experienceFive-plus years in customer-facing rolesThree-plus years supporting enterprise-level customersStrong project management and organizational skillsExperience tracking adoption through data-analysis toolsBring enterprise relationship management, project leadership, and adoption analytics to Axon’s customer success organization.
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