Lead Customer Service Representatives

We’re looking for Part Time Lead Customer Service Representatives to join Clarington’s Public Services team! Why Clarington? Clarington is a community full of possibilities. As one of the fastest-growing municipalities in Durham Region, Clarington is home to over 107,000 residents across four urban centres and 14 hamlets. With our population expected to double by 2051, Clarington offers a perfect blend of urban living and small-town charm. We’re known for our thriving energy and agricultural sectors, vibrant historic downtowns, and exceptional quality of life. Our team thrives in a collaborative environment that promotes work-life balance and meaningful community impact. We value accountability, integrity, and respect, and we are deeply committed to fostering equity, inclusion, and diversity in the workplace. Together, we’re building a stronger Clarington — for today and for future generations. The future is bright – and working with the Municipality of Clarington means you can help shape it. How will you make your mark? About the Role Vacancy Status: This posting is for two vacancies; one existing position and one new position. Reporting to the Customer Services Supervisor, the successful candidates will provide front-line support and exceptional customer service to the customer service representatives, public and perform the outlined responsibilities. Key Responsibilities Completing program and membership registrations and point of sale entries for all Community Services patrons. Providing customer service by responding to public inquiries in person, over the phone, and via email, consistent with customer service excellence standards. Accepting payments through Active Net for various transactions and prepare daily deposits. Providing administrative support and update communications. Ensuring corporate and departmental policies, operating procedures and health and safety initiatives are practiced, monitored, and provide suggestions for improvement. Providing technical support to Customer Service Representative Staff in all areas of administrative and customer service operations. By being a skilled ACTIVE Net user, providing support to other staff with activities, memberships, facility reservations, and point of sale transactions. Assisting with the orientation and training of new Customer Service Representative staff. Assisting in the creation and maintenance of office materials and resources. Assisting in the coordination and delegation of administrative work needed in the facility including the needs of Managers, Supervisors and Coordinators. Assisting the Coordinator in the administration of the Customer Service Representative work schedule, including the scheduling of replacements as needed. All other duties as assigned. What you bring The successful candidate should be a graduate of a Community College Administration program or possess equivalent qualifications in skills and work experience to the satisfaction of the department. Must have excellent keyboarding skills and be proficient at an intermediate level with Microsoft Office 365. Proficiency with ACTIVE Net software considered an asset. Excellent verbal communication, customer service and teamwork skills, are essential. Prior experience in a Municipal environment is considered an asset. Attention to detail is critical for this position along with the ability to complete work in a timely manner. Cash handling experience is considered an asset. Highly motivated with the ability to work independently, as well as in a team environment. Demonstrated problem solving skills. Strong leadership and organizational skills would be considered an asset. Legally able to work in Canada. What we offer Rate of Pay: $26.05 per hour (2026 rate) Hours of work: up to 24 hours per week including evenings, weekends, and holidays. Additional Information A satisfactory criminal record check with a vulnerable sector screening and proof of qualifications will be required for the successful candidate. Pre-employment testing may consist of written and oral assessments. How to Apply Applications will be accepted until June 5, 2026, at 11:59pm. To learn more about employment with the Municipality of Clarington and to apply for this exciting and challenging opportunity, visit: We thank all applicants for their interest. Only those selected for further consideration will be contacted. Our Commitment to Equity The Municipality of Clarington is a progressive and inclusive employer committed to equity, diversity, and creating a respectful and barrier-free workplace. Accommodations are available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. To request support or accessible formats, please contact the Human Resources Division at View email address on municipalinfonet.com. Privacy Applicant information is collected under the authority of Section 11 of the Municipal Act, 2001 for the purpose of evaluating the applicant. Questions about this collection can be directed to Human Resources at View email address on municipalinfonet.com.