Intermediate Specialist, Enterprise Platforms (Operations Systems)

Job Summary

The Intermediate Specialist, Enterprise Platforms (Operations Systems) plays a pivotal role within the Porter Technology and Operations teams, focusing on the comprehensive management, support, and optimization of core airline operations systems—such as safety management, crew payroll, vacation bidding, passenger reaccommodation, flight operations and tracking, MRO and dispatcher support systems. This position ensures seamless integration, performance, and alignment of these systems with Porter’s operational objectives. While the initial emphasis may be on specific systems, the role is designed to expand, encompassing additional operational platforms as the organization’s technology landscape evolves.

Duties & Responsibilities

• Product Expertise
  • System Management: Oversee the configuration, customization, and maintenance of key airline operations systems, ensuring optimal performance and alignment with business and operational requirements.
  • Technical Documentation: Develop and maintain comprehensive documentation of system configurations and related changes, ensuring accuracy and traceability.
  • Vendor Coordination: Collaborate with vendors and internal teams to acquire deep knowledge of each platform’s capabilities and performance expectations.
• Liaison with Business, IT, and Other Stakeholders
  • Primary Liaison: Serve as the key interface between IT and business units such as Flight Operations, Safety, and Crew Management, helping to define, document, and prioritize system requirements.
  • Cross-Functional Collaboration: Work closely with IT teams across departments—including Operations, Finance, Infrastructure, and Cybersecurity—to ensure alignment and successful delivery of technology-enabled solutions.
  • Stakeholder Communication: Facilitate clear and timely communication with internal stakeholders and external partners throughout project lifecycles.
• Operational Improvements and Stability
  • Process Analysis and Improvement: Use system logs and other monitoring tools to proactively identify and address issues or inefficiencies.
  • Integration Enhancement: Support and lead integration efforts across operational systems to drive process automation and improve continuity.
  • System Monitoring: Implement and maintain monitoring protocols to ensure platform stability and resilience.
• Delivering New Capability
  • System Deployment Participation: Participate in all phases of operational system deployments, including requirements gathering, configuration, documentation, testing, and user training.
  • Project Management: Collaborate with project managers and IT leads to ensure on-time, on-budget, and high-quality project delivery.
  • Business Needs Translation: Translate operational and business requirements into technical specifications, collaborating with IT partners to implement scalable solutions.
• External Trends Monitoring
  • Competitive Analysis: Continuously monitor industry trends and competitor practices to identify opportunities for Porter and its systems.
  • Innovation and Evolution: Contribute to the advancement of IT platform capabilities by evaluating emerging technologies and recommending innovations that drive efficiency and competitive advantage.
• Safety and Compliance
  • Safety Management Participation: Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
  • Regulatory Compliance: Ensure all systems and processes adhere to industry regulations and standards, implementing necessary measures to maintain compliance.
• Additional Duties
  • Other Responsibilities: Perform other tasks as assigned by the Managing Director, IT Systems and Delivery, adapting to evolving business needs and priorities.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• 3+ years of experience using, supporting, or implementing operations systems within an airline or similar complex environment
• Hands-on experience with operational platforms such as crew management, flight ops/tracking, safety systems, passenger disruption tools, or other airline enterprise systems
• Demonstrated understanding of integration points between operational platforms and enterprise systems such as scheduling, crew management, revenue, and finance
• Technically proficient, with experience in system configuration, design, or development of airline operations platforms—experience in aviation or similar industries is considered an asset
• Minimum 3 years of experience implementing, supporting, or enhancing operations software suites within an airline or comparable operational environment
• Hands-on experience with airline enterprise systems such as the Proverne suite, SwissAS tools (e.g., AMOS, Flydocs), and NavBlue platforms (e.g., N-OC, N-FP), including knowledge of their integration across key business functions, is considered an asset
• Airline or Aviation experience is considered an asset
• Bachelor’s degree in business, science or related field
• Ability to work on multiple projects with multiple deadlines
• Ability to communicate clearly with business users, flight and airport operations staff, and project management
• Ability to innovate and provide functional applications with intuitive interfaces
• Ability to construct user guides and documentation
• Ability to partner to deliver complex technology projects, specifically with integrations, complex architecture, and data changes
• Proven interest and comfort working on technology initiatives
• Listens to others and is open to input from team members
• Clearly articulate ideas and thoughts verbally
• Accurately prepares well written business correspondence that is effective and professional
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs
• Experience with office productivity tools, such as Excel, PowerPoint, Word
• Excellent organizational skills & attention to detail
• Ability to work effectively within a team environment and accept direction