Operations Director

Serv, a global executive recruitment partner, is hiring on behalf of our client Hansen Signs for an Operations Director.

Join the Team:

Hansen Signs is one of Canada’s fastest-growing sign companies and a leader in innovation, systems, and process within the signage industry. With significant market demand and a strong foundation for growth, Hansen Signs is entering an exciting phase where operational excellence will unlock the company’s next level of scale.

This is a unique opportunity for a hands‑on operations leader to step into a highly visible role with meaningful impact. Working with senior leadership and reporting to the founder, the Operations Director will be responsible for improving production efficiency, strengthening accountability, developing high‑performing teams, and building the operational infrastructure required to support continued growth.

Position Responsibilities:

• Taking full ownership of production operations performance, including labor efficiency, throughput, quality, and delivery outcomes
• Assessing existing workflows and identifying opportunities to improve productivity, reduce rework, and create scalable processes
• Leading and developing supervisors and production leaders to establish a high‑performance, accountability‑driven culture
• Building clear expectations, coaching team members toward success, and making difficult performance decisions when necessary
• Working cross‑functionally with leadership, accounting, and operational teams to develop meaningful performance dashboards and reporting metrics
• Ensuring the right materials, information, scheduling, and production sequencing are in place to enable efficient execution
• Getting deeply involved in the operation initially to understand challenges, establish trust, and build strong operational foundations
• Providing recommendations around organizational structure, process improvements, and future operational growth opportunities
• Creating a culture where employees embrace challenges, take ownership, and are committed to delivering exceptional work
• Driving continuous improvement initiatives that allow Hansen Signs to increase capacity and capitalize on its strong sales growth

Qualifications:

• Proven operations leadership experience within manufacturing, production, industrial, or similarly complex operational environments
• Experience improving labor utilization, productivity, throughput, and operational efficiency metrics
• Demonstrated success transforming underperforming or inconsistent teams into high‑performing, accountable environments
• Strong leadership presence with the ability to influence teams and inspire others to follow their direction
• Experience implementing operational systems, KPIs, dashboards, and performance measurement tools
• Ability to balance strategic planning with hands‑on execution in a fast‑paced, growing business
• Strong problem‑solving capabilities with the confidence to make decisions and take ownership of outcomes
• Experience leading supervisors, production managers, or cross‑functional operational teams
• A growth mindset with a passion for building great teams and continuously improving performance

Our Ideal Teammate Is Someone Who:

• Is proactive and accountable
• Thinks strategically and executes consistently
• Communicates with clarity and confidence
• Brings a positive, growth‑oriented mindset
• Is highly organized and dependable
• Embraces learning and feedback
• Cares deeply about doing great work