Front Store Customer Service Supervisor

Lead front-store customer service at Shoppers Drug Mart, overseeing cashiers, merchandising, and daily store standards. Apply planning and problem-solving skills.

This Front Store Supervisor manages customer service functions, including cash, cashiers, and merchandising. The position trains staff, provides guidance, and supports consistent store operations. It also addresses customer inquiries, resolves issues, and maintains loss prevention procedures.

Key Responsibilities:

• Ensure cashiers and merchandisers follow store policies
• Train staff in cashier and merchandising functions
• Manage cash office inventory and cashier tracking
• Resolve customer refunds, exchanges, and service issues
• Maintain organized shelves, displays, housekeeping, and store image

Requirements:

• Planning, judgment, and decision-making abilities
• Independent thinking when organizing the store
• Essential problem-solving skills for customer satisfaction
• Computer literacy and organized work habits
• Efficient time management and product knowledge

Support Shoppers Drug Mart customers and staff through organized supervision, effective problem-solving, and dependable front-store operations.