Operations Lead

Operations Lead - Scaling Clinics

Location: Hybrid, Mississauga & Toronto (currently GTA-wide mobility)
Role Type: Operations & Administrative Support Team Lead
The Mission: To be the administrative lead behind daily operations, ensuring that systems, logistics, and "back-of-house" are as polished and professional as our client experience.
The Vibe: We are Align Custom Fit, and we move fast. We are a team of ambitious, problem-solvers focused on our mission of helping people move better, aligned.

The Role in 30 Seconds

You are organized and relentless. You focus on the how—managing logistics, vendors, inventory, and the systems that scale while keeping client experience paramount. You are a resourceful problem-solver who sees a bottleneck and builds a bridge before it becomes a barrier. 

The Perks

• The Lifestyle: Hybrid, with mostly remote work. Local candidates are preferred. Free "gratis" from Align Custom Fit and a front-row seat to a high-growth, high-vibe brand and a close-knit community.
• The Access: You will work directly with the Co-Founders. The learnings of an MBA in real-time. You are a key player in Align's growth. This is a role for a self-starter who anticipates needs before they arise. Your goal is to keep the Leadership Team on their toes with your efficiency and organization, and not the other way around.
• The Benefits: Comprehensive health and wellness coverage + paid time off + profit sharing program eligibility.
• The Salary: $60,000/year to start
• The Growth: Clear growth path into Operations Director as the company scales, based on milestones.

Are You Align's Person?

• Resourceful & Self-Governing: You don't need a to-do list handed to you. You see a bottleneck and build ideal solutions to review with the team.
• Detail Obsessed: You believe excellence is found in the details. Perpetual improvement is instinctive in your core values but you never lose sight of the big picture.
• No Ego, All Impact: You lead through service. You are as comfortable with a spreadsheet as you are with a physical shipment. You get things done quickly. You have the communication finesse to integrate with all departments and the "humble-but-consistent" energy to get team buy-in.
• Growth Mindset: You are energized by a fast-paced environment that values innovation and efficiency.
• Tech-Fluent: You speak the language of CRMs, Slack, VOIP, AI, G-Suite, and especially Excel Sheets. If you don't know a software, you'll learn it. 
• 1-5 years of experience in an Operations Coordinator, Lead or Senior EA role, or running a small business.

What You'll Drive

• Supply Chain & Logistics: Own the flow of goods and manage high-level vendor relationships.
• System Innovation: Constantly improve Align's paperless flagship processes to help us scale with "custom excellence."
• Operational Excellence: Ensure Align's locations are physically and operationally aligned—clean, stocked, and perfect.

Key Responsibilities

• Team Collaboration: Prepare the Weekly Ops Agenda, update the scorecard, hold the team accountable to our action items.
• Own our internal systems . You'll support the charge on CRM transitions, be the liaison with our IT dev companies, and QA the tech setup for new locations.
• Marketing & Events: Support growth by analyzing campaign data, and leading the end-to-end execution of events that elevate the Align brand, working with Align's Creative Lead.
• Director of Operations' Right Hand: Act as a "force multiplier"—supporting high-level projects, drafting executive communications, and handling the critical tasks that keep the business scaling.
• Operational Integrity: Maintain comprehensive databases, organize digital files, and write Standard Operating Procedures (SOPs) as needed and ensure they are clear and followed.
• Data Analysis: Ensuring accurate data capture in Align's ops, and ensuring efficient reporting at monthly and quarterly meetings, improving systems to optimize data collection.

About the Culture & Co-Founders

At Align, we believe in Moving Better, Aligned. We are a dynamic team that sits at the intersection of medical excellence, client experience and mid-luxury fashion. We care deeply about embodying honesty, accountability, and positivity. Align's culture is built on the tenets of mutual respect and open communication—we are a place where people don't just work, they contribute to a legacy of wellness.

You will report directly to our Director of Operations, and work with our Co-Founders visionary leaders who value medical excellence + leading the future of wellness, entrepreneurial thinking and high-level execution. This is a rare opportunity to work alongside the architects of the brand, helping to scale a community-driven business that is changing lives through facilitating the joy of movement.

Please be prepared to submit 2, 60-second video responses as part of your full application process.

*** ONLY CANDIDATES WITH VIDEO RESPONSES WILL BE REVIEWED. ***

We truly appreciate the time you take to share your application with us. We will only be able to personally reply if you are chosen as a potential candidate.

Ready to co-pilot the future of Align? Let's connect.