Client Account Senior Manager

Client Account Sr Manager (CAN - PSPC)

Location: Ottawa, ON, ca

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The AECOM Government Business Line is looking for a highly motivated and experienced Client Account Sr Manager for the PSPC account.

Client Account Managers are the primary contacts for AECOM's relationships with accounts which are strategically important at a regional, business line or global level. They have responsibility for developing, growing and sustaining our business with their client(s), working across our company to offer solutions that deliver, using all our relevant capabilities and local and global expertise. Bringing the best of AECOM to the client, on time, every time. This is an existing position.

This will be a hybrid position including a combination of both remote and on-site work schedules, that can be based in, but not limited to:Ottawa, Canada office.

Job Summary

Primary contact and leader for AECOM’s relationship with one or more large Regional accounts or part of a team supporting the PSPC account. Responsible for developing, growing and sustaining AECOMs business for assigned accounts. Coordinates AECOMs interactions with the client, to ensure consistent high quality of service and to resolve any delivery issues or conflicts.

Talent Developer - Encourages diverse and inclusive collaboration leveraging AECOM’s global footprint to enable individual growth and collective success through trust, autonomy, accountability, and alignment. When developing others:

• Connects team to the client vision and ensures team is client-focused and that our clients get the best AECOM experience every time.
• Coaches and supports other team members in building strong relationships across the organization.
• Supports the attraction and retention of business development talent.

Highly Accountable - Delivers results and leads others to do the same; effectively managing risk to lead through change and ambiguity advancing AECOM’s vision, purpose and strategies. When focused on delivery:

• Accountable for meeting key business plan objectives for their client portfolio.
• Monitor client projects to ensure high quality delivery, technical excellence and consistent client service experience.
• Identifies risks and manages project delivery to mitigate impact.Demonstrated ability to set short and medium term goals and strategies for the account to align with the client’s needs.
• Identifies evolving resourcing needs for client portfolio.

Industry Standout - Establishes self as a strategic, collaborative leader and in areas of expertise in field, market or with clients. When representing AECOM externally:

• Recognized by their clients as a primary contact with AECOM.
• Has strong market and technical knowledge, which is relevant to their client responsibilities.

When representing AECOM internally:

• Known as the key point of contact for the client and for opportunities across specific market sectors.
• Building a strong network within their Region or Global business line.
• Demonstrates the ability to influence leadership to ensure their clients’ issues are prioritized.

When inspiring innovation:

• Works with Regional Business Line and Market Sector Leaders to identify new business opportunities.
• Understands and responds to business trends in their area of expertise.
• Encourages adoption of key AECOM initiatives such as ESG and digitalization.

Client Builder - Has a deep understanding of client priorities and is client-focused, connects team to their vision, ensuring they provide the best AECOM experience every time.

When building client/stakeholder relationships:

• Is the relationship lead or part of the account management team for one or more of AECOM’s strategically important accounts.
• Has identified and is building a strong relationship with key stakeholders within assigned areas of client responsibility.
• Takes the initiative to manage AECOM’s response where client or project issues are identified.

When building AECOM’s reputation:

• Demonstrates strong leadership attributes that provide role modelling for others.
• Champion for ethical and safe working practices.
• Integrates AECOM and client values to positively impact AECOM’s wider reputation.

When executing our growth strategy:

• Drives growth in pipeline of potential projects.
• Coordinates the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements.
• Liaises with Market Sector and Regional teams to identify growth opportunities.

When focused on our commercial business:

• Manages consistent approaches to working with the client.
• Demonstrates good understand of commercial elements of contracts (financial, legal and governance).
• Collaborates across Regions and business lines to build consensus on commercial terms.
• Balances client and AECOM priorities.

Qualifications

Minimum Requirements:

• Bachelor's degree in architecture, engineering or other related discipline and 10+ years of relevant experience or demonstrated equivalency of experience and/or education including at least 2 years of leadership.
• Extensive experience with large and complex PSPC Program and / or Project Delivery
• Proven ability to collaborate with multifunctional teams.

Preferred Qualifications:

• Bilingual with French language skills

Additional Information

• Relocation assistance is not available for this position
• Sponsorship for Canada work authorization is not available for this position, now or in the future

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

• medical
• dental
• vision
• life
• AD&D
• disability benefits
• paid time off
• leaves of absences
• voluntary benefits
• perks
• flexible work options
• well-being resources
• employee assistance program
• business travel insurance
• service recognition awards
• retirement savings plan
• employee stock purchase plan

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.Artificial intelligence will be used to support the screening, assessment, and selection of applicants for this role. Final hiring decisions are made by the hiring team.