Pharmacy Assistant

About us:

The Leslie Dan Faculty of Pharmacy at the University of Toronto is Canada’s top faculty of pharmacy and ranked among the top in the world. We bring together Canada’s leading scientists, researchers, and educators in the heart of Toronto’s innovation and health research ecosystem. We advance professional pharmacy practice and pharmaceutical science through world-leading education and research and are recognized worldwide for our outstanding scholarship, ingenuity, creativity, and impact.

Our faculty, students, staff, and alumni come together to create a vibrant, collaborative environment rich with possibilities. We are at the forefront of redefining pharmacy’s impact in health care and developing the capacity of pharmaceutical science to pinpoint better therapeutic targets, create new ways of building medications, and ensure medication use is safe and effective. We are committed to achieving inclusive excellence and fostering an environment where each member of our community can achieve their full potential.

Learn more:

Your opportunity:

Based at the Leslie Dan Faculty of Pharmacy, the Discovery Pharmacy (DRx) combines our research, education and innovation excellence to model and evaluate cutting-edge health service delivery. As part of the University of Toronto’s interdisciplinary health care education and research ecosystem, Discovery Pharmacy will provide health care services and programs for the U of T community.

Reporting to the Pharmacist III - Lead, Discovery Pharmacy, the incumbent has responsibility for the day-to-day pharmacy operations, ensuring it is coordinated effectively and efficiently.

The incumbent is responsible for receiving patients incoming to DRx and the main patient facing duty is to serve as wayfinding and orientation.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Collecting and passing on referrals according to pharmacists' instructions
• Performing routine data entry
• Verifying the accuracy and completeness of documents and billing information
• Submitting completed claim forms to the appropriate insurance agency
• Updating and maintaining patient charts
• Following rules and procedural instructions when opening and/or closing work area

Essential Qualifications:

• College Certificate in a professional Pharmacy Assistant Program or equivalent or acceptable combination of equivalent education and experience.
• Minimum two years of experience as a professional pharmacy assistant in the community pharmacy setting
• Experience with OHIP/ODB and insurance billing practices
• Proficient in using pharmacy management software (Kroll system, Pharmaconnect)
• Knowledge of PHIPA and ability to maintain strict confidentiality
• Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment
• Demonstrated ability to create an inviting and welcoming environment for clients
• Strong customer services skills
• Strong interpersonal skills and ability to work in a fast paced environment
• Must be accurate and attentive to detail
• Ability to work independently and as a team member in a multifaceted environment with frequent interruptions
• Proficient in Microsoft Word and Excel and ability to incorporate new and emerging office information technology

To be successful in this role you will be:

• Accountable
• Approachable
• Communicator
• Honest
• Organized
• Team player

Notes:

• This is a term position for 12 months , with a possibility of renewal. 
• Hours of work: Monday through Friday from 9:45 AM to 6:00 PM

Closing Date: 08/27/2026, 11:59PM ET
Employee Group: USW 
Appointment Type : Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 04 -- $50,314. with an annual step progression to a maximum of $64,345. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Jackie Yeung

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.