Guest Services Attendant

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.

We are seeking a dynamic and customer-oriented Guest Services Attendant to play a crucial role in providing exceptional service to our valued guests. We are committed to creating a welcoming and entertaining atmosphere for all, and we need passionate individuals to help us achieve this goal.

Schedule: Full-time - Available afternoon, evenings, nights, weekends. Must be available for 3-4 weeks of daytime training.

What we have to offer:

• Competitive compensation (Hourly wage $21/hour)

• Discounts on food

• Opportunities for career advancement

• Parking on site

• Company-wide employee events

• Playground Cares volunteer opportunities

Responsibilities:

• Greet and assist guests in a warm, courteous and professional manner

• Inform guests about Playground policies and answer their questions

• Answer emails, phone calls and messages in a timely and professional manner

• Sign-up new customers and create new players cards

• Assist guests with merchandise purchases

• Restock department supplies inventory on a regular basis

• Responsible for balancing the cash register

• Monitor lost and found items

• Responsible for remaining knowledgeable of the Daily Tournaments/ Cash Games (Stakes and buy-in amounts)

• Responsible for remaining knowledgeable of all current and upcoming promotions on the gaming floor

• Responsible for enrolling players on Poker wait list

• Knowledge of our Rewards programs to assist players in claiming

• Work with a variety of different departments to assure the best possible service

• Maintain Daily Reports to facilitate proper communication between the Player Services Team as well as Administration and other Departments

• Must be perfectly bilingual (French and English) and 18 years or older

• Must have a valid work permit or be a Canadian resident

• Must have strong writing skills in French and English

• Excellent communication, interpersonal and organizational skills

• Ability to work independently with minimal supervision as well as within a team setting

• Ability to multitask while remaining calm and professional

• Flexibility to work various shifts, including weekends, evenings and holidays

• Knowledge of MS Office Suite and strong computer skills