Data Center Manager

Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Manager to join its expanding Infrastructure Operations team in Montreal, QC. This position helps ensure overall availability and reliability to meet or exceed defined service levels of data centre operations in a 24/7 environment.

This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada. Bilingualism in French and English is required for this position.

Key Responsibilities

• Prioritize and assign trouble tickets to data centre technicians and operators
• Manage the performance of a diverse team of data centre operations professionals with varying skills across multiple locations
• Develop and maintain career paths for employees and update records in internal tools
• Recruit and train data centre technicians to ensure appropriate staffing levels at all times
• Ensure effective and efficient management of day-to-day data centre operations including queue management, 24/7 shift scheduling, and hardware logistics
• Develop or apply subject matter expertise across all aspects of data centre operations
• Ensure all operational KPIs and metrics are being measured, tracked, and consistently met
• Inspire and guide continuous improvement in team processes, technology innovation, and automation
• Manage large-scale events including outages and serve as the primary call leader during escalations
• Manage and improve workflows and throughput across data centre operations
• Recommend, document, and oversee policies and procedures aligned with industry best practices and required SLAs
• Maintain the on-call schedule while coordinating team absences and vacation coverage
• Collaborate with cross-functional partners including engineering, capacity planning, and facilities teams to support operational goals

Basic Requirements

• More than 2 years of experience as an IT operations manager within a technology team
• Experience and in-depth knowledge of Linux system administration
• Networking experience and knowledge of cabling best practices
• In-depth experience with computing architectures and troubleshooting expertise
• In-depth knowledge of data centre infrastructure
• Bilingualism in French and English, including the ability to read and write complex technical instructions in English

More than 2 years of IT operations management experience; in-depth Linux system administration knowledge; networking experience; strong understanding of computing architectures and data centre infrastructure; bilingualism in French and English; ability to obtain Government of Canada Reliability Status security clearance.