Part Sales Specialist

Job Responsibility:

What is Voyageur Aviation Corp.?

Unfamiliar with what we do? No worries, we've got you covered!

At Voyageur Aviation Corp., we deliver innovative solutions to customers with unique aviation requirements. We are an integrated provider of specialized aviation services, including, advanced engineering and maintenance capabilities, part sales and logistics management, aircraft leasing, and contract flying operations both internationally and domestically supporting humanitarian missions, cargo, and workforce movements to remote communities. Our headquarters are in North Bay, Ontario, and we are a wholly owned subsidiary of Chorus Aviation Inc.

What we offer and what makes us special:

• We stand out as a leading company engaged in exceptionally distinctive projects, spanning captivating destinations worldwide, and collaborating with extraordinary and exclusive clients.
• We can turn your wildest imagination into reality, whether it's complete plane restructuring and modernization, complex maintenance, or a comprehensive plane redesign.
• Our team comprises the best, with unparalleled expertise. No one else on Earth can match what we achieve. We are true pioneers in avionic technology.
• Abundant growth opportunities await you here. Our employees choose to stay for the long term, thriving in a culture of continuous learning and boundless possibilities.
• We've got you covered! Our comprehensive benefits program is employer-paid and includes extended health care, out-of-country insurance, as well as life and disability coverage.
• Additionally, we offer a retirement pension plan, an employee and family assistance plan, and participation in the Employee Share Ownership Plan (TSX: CHR).

Explore your next role:

As a key member of the Part Sales team, the Part Sales Specialist will report to the Manager, Part Sales, and is the first point of contact for customers, and is responsible for providing quotes, processing purchase orders, and shipping parts to customers. They will work closely with customers and internal departments to ensure customer needs are met and good relationships are maintained.

• Provide excellent customer service to all of Voyageur's customers before and after sales.
• Work directly with customers to sell aeronautical parts and accessories and help problem solve for customers.
• Prospect for potential new clients, as well as grow, maintain, and leverage contact network.
• Identify potential new clients, and the decision makers within the client organization.
• Research and build relationships with new clients and maintain existing customer base and relationships.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Liaise with Voyageur Part Sales team and Chorus subsidiaries on common opportunities for inventory purchases or other opportunities.
• Work closely with Aerotech Managers, Crew Chiefs, Maintenance and Shop Supervisors to evaluate and process any unserviceable parts that are removed from Quarantine for the purposes of resale.
• Liaise with Material Control department to ensure that the repair orders created, and the associated part(s) will be shipped to the vendor on the requested day.
• Generate Repair Order(s) to in house shops as well as outside vendors for any unserviceable parts.
• Record all exchange sales and review existing inventory regularly.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Your Distinctive Ingredients for Success:

• 2 years' experience with customer service, sales, or related field.
• Post-secondary education in administration, business, or similar considered an asset.
• High School Diploma.
• Proven communication and networking skills.
• A working knowledge of aircraft and aircraft parts.
• Advanced level of Microsoft Excel, Work and Power Point.
• Tender preparation to the industry standard.
• Some fluency in French is an asset.

Previous experience is an asset however, we encourage all individuals to apply with who may have transferable skills in the following: aviation, sales, customer service, part sales.

Eligibility You must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit), provide a clear Criminal Background Check, and be fully vaccinated against COVID-19 in order to be considered for this position.

You belong here!

Voyageur Aviation Corp. is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

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Job Types: Permanent, Full-time

Schedule:

• 8 hour shift

Ability to commute/relocate:

• North Bay, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you currently employed by Voyageur? Yes/No
• Where did you hear about this job posting?

Education:

• Secondary School (preferred)

Experience:

• customer service, sales or related: 2 years (preferred)

Work Location: In person