Customer Service and Administration Associate

1. Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries service requests and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests as well as all members of the residence staff team.

2. Essential Functions and Basic Duties

Demonstrate a high degree of customer service on phone calls via email and in person

Utilize Campus Living Centres computer software

Financial administration including processing payments invoices and reviewing accounts

Maintain video surveillance and ensure that cameras are recording at all times

Communicate pertinent information between staff

Maintain student and guest privacy

Knowledge of emergency procedures and on-call staff procedures

Know who to contact for various situations including residence staff and facility contractors

Ensure the room status is updated from the housekeeping department

Handle in a professional manner; reservations check-ins check-outs and account settlement

Maintain the appearance of the desk lobby and office area at all times

Understanding of building departments including maintenance housekeeping residence life and conference and sales

Responsible for the front desk operations including: making guest key cards payments financial administration producing office reports and keeping key areas tidy and organized

Ensures building keys are used appropriately and responsibly

Any other duties as assigned

Health & Safety

Work in the manner and with the protective devices measures and procedures required by the OHSA regulations and Campus Living Centres (e.g. wearing safety shoes confining hair jewelry or loose clothing around moving parts etc).

Online training modules and in-person training must be completed before starting regular duties.

WHMIS 2015 and GHS system and standard operating procedures training must be completed prior to beginning regular duties.

3. Qualifications

Education: High School Diploma some College or University preferred

Skills/Abilities:

Must possess excellent verbal communication skills

Must possess excellent customer service skills

Must possess positive attitude

Work independently without constant supervision

Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer serviceexperience.

Required Experience:

Unclear Seniority