Customer Success Manager Saas Accounts

Own customer success for Vendasta accounts using clear communication, onboarding expertise, and AI tools. Work from Saskatoon, remotely in Canada, or remotely in Florida.As a Customer Success Manager II, you will manage a large book of SaaS accounts and help them stay and grow. You will work with Sales, Product, Marketing, Revenue Operations, and Support. The role focuses on onboarding, account health, escalations, and customer feedback. You will also identify where more of Vendasta’s platform can help customers.Key Responsibilities:
Own account retention and growth across a large customer bookOnboard and train accounts individually and in groupsReview account health weekly and address renewal risksHandle at-risk account escalations through resolutionBuild playbooks, automations, and AI-assisted customer workflowsRequirements:
Two or more years in a customer-facing roleCustomer Success experience in SaaS is idealClear, confident daily communication with customersExperience running onboarding, account reviews, and escalationsOrganization across many accounts and daily AI usageBring SaaS customer success, account management, onboarding, and AI experience to Vendasta’s growing customer relationships.
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