Saas Customer Success Manager
ClearRisk Inc.
Guide SaaS customers toward successful outcomes as a Customer Success Manager with ClearRisk, based in St. John’s or working remotely. Build relationships and solve problems.Reporting to the Director of Customer Success, you will manage customer onboarding, training, adoption, and post-go-live support. You will use customer data, feedback, and platform insights to improve outcomes. The role requires organization, technical aptitude, communication, and proactive relationship management.Key Responsibilities:
Onboard customers and provide post-go-live ClearRisk supportDeliver online training, webinars, Q&As, and learning materialsEvaluate training impact, adoption, and business outcomesMonitor implementations, timelines, deliverables, and technical issuesSupport renewals, expansion, and customer experience improvementsRequirements:
University degree, college diploma, or equivalent experienceThree to five years in Customer Success or related workExperience with CRM and Customer Success Management platformsTechnical aptitude for software guidance and troubleshootingStrong organization, analysis, communication, and training skillsApply customer success, SaaS training, data analysis, and relationship management skills to help ClearRisk customers realize lasting value.
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Onboard customers and provide post-go-live ClearRisk supportDeliver online training, webinars, Q&As, and learning materialsEvaluate training impact, adoption, and business outcomesMonitor implementations, timelines, deliverables, and technical issuesSupport renewals, expansion, and customer experience improvementsRequirements:
University degree, college diploma, or equivalent experienceThree to five years in Customer Success or related workExperience with CRM and Customer Success Management platformsTechnical aptitude for software guidance and troubleshootingStrong organization, analysis, communication, and training skillsApply customer success, SaaS training, data analysis, and relationship management skills to help ClearRisk customers realize lasting value.
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Vacancy posted 1 hour ago
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