Ward Clerk - Health Records

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

To support effective clinical care by providing an efficient Health Records service to patients in a ward environment, ensuring that patient health records are administered accurately and remain confidential. The post holder will also provide cover in multiple wards as required and undertake duties such as reception of patients, answering telephones, appointment booking, and maintaining demographic information on the patient management system.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

Part-time, Permanent

Base location: Queen Elizabeth University Hospital, with the expectation that the post holder may be moved to any location across NHS Greater Glasgow & Clyde (GGC). The role involves covering multiple wards as needed.

Shift Pattern - Monday: 06:45-14:30/30, Tuesday: 06:45-14:07/30

Salary is Pro Rata for part-time posts.

Key Responsibilities

• Reception duties, including greeting and receiving patients
• Answering telephone enquiries
• Booking appointments
• Maintaining accurate demographic information on the patient management system
• Ensuring confidentiality and accurate processing of patient health records
• Providing ward cover across various hospital areas when required

Knowledge, training, qualifications and/or experience required to do the job:

• Previous clerical/reception experience is essential
• Experience working with the general public in a customer‑service environment
• Good organisational, keyboard, and communication skills
• Proficiency in the use of computer systems

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Daniel Cumming, Ward Clerk Supervisor - ***email_hidden*** - 0141 452 1988 or 07580995251

Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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