Shipping Office Admin

Job Responsibility:

This position plays a crucial role in facilitating the smooth flow of goods from us to our customers without being late and always meeting datelines.

Responsibilities:

• You monitor shipping activities and persistently follow up with related parties until the shipment reaches its destination without being late.
• Resolve any issues or delays in the shipping process before it impacts our customers.
• You are fully responsible for the end-to-end processes: Purchase Order processing, Shipment Documentation, Shipment Preparation, Carrier Tender, Delivery Confirmation, Shortage/Wrong/Damaged Item Claims, and Invoicing.
• Manage the maintenance, preparation, and routing of purchase orders.
• Manage the Transportation Management System (TMS) processes for large retailers.
• Master ALL Routing Guides and create necessary documentation.
• Track ALL shipments statuses and update reports regularly.
• Coordinate all aspects of logistics, including booking shipments, arranging transportation, and managing documentation.
• Communicate with freight forwarders, carriers, and customs brokers to ensure timely and cost-effective delivery of goods to customers.
• Prepare export documentation such as commercial invoices, packing lists, DG Docs and certificates of origin.
• Ensure compliance with import requirements of various countries/clients.
• Work closely with the sales team to meet customer requirements and delivery deadlines.
• Maintain accurate records of shipments, invoices, warehouse documentation, and logistics activities.
• Ensure all outbound shipments have been invoiced and copies sent to customers as per their protocols.
• Ensure our invoices are posted on our customers payment gateways to ensure timely payments and notifications of deductions.
• Submit to customers back up documentation and supporting materials to support the reversal of invoice deductions.
• Continuously optimize processes to improve efficiency and reduce costs.
• Other tasks as assigned.

Qualifications:

• Ability to work with no supervision and track multiple processes.
• Outstanding organizational and coordination abilities.
• Efficient in utilizing to-do lists or any related apps so not to forget any deliverables or pending tasks.
• Excellent verbal and written English communication skills with the ability to interact persuasively with internal teams and external partners.
• Detail-oriented and meticulous with strong organizational and problem-solving abilities.
• Ability to work under pressure within tight datelines and manage multiple priorities at the same time.
• Computer-savvy with a working knowledge of ERP software's.
• Ability to keep work area neat, clean, and organized.

Job Type: Full-time

Pay: $18.49-$20.49 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Which US or Canadian Retailer's TMS platforms do you have more than 1 year experience in?

Experience:

• Transportation management systems (TMS): 1 year (preferred)
• ERP systems: 1 year (preferred)
• Inventory management: 1 year (preferred)

Work Location: In person