Experienced Cannabis Concierge

Job Responsibility:

***Experienced*** Cannabis Concierge

(We are looking for someone who has worked in an Alberta Cannabis store, has relevant industry knowledge of the brands and strains, and understands how a shop runs day to day, and is passionate about cannabis)

For August, we will have Sunday mornings available along with training shifts and filling in for a total of 2-4 shifts a week. For September, you can expect 3-5 shifts per week as we will home some schedule changes.

We are searching for the ideal candidate with the experience in the retail cannabis industry to join our fast-paced, fun, and team orientated environment.

Are you an outstanding customer service pro who thrives on giving a great guest experience?

Are you confident discussing Cannabis with both the novice and experienced consumer?

Are you looking to grow within Canada's #1 Retail Cannabis company with an amazing team culture?

Look no further...

It's your story. It's our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

Spiritleaf - Sherwood Park is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Challenge

In the role of Cannabis Concierge, you will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restock and overall shop keeping.

The Responsibilities

CUSTOMER CONNECTION

· Supports environment of genuine customer connection

· Acts as an empowered team member, exercising decision-making skills to enhance each customer's experience

· Demonstrates extraordinary service

· Takes ownership of individual awareness of product knowledge

PRODUCT KNOWLEDGE

· Is knowledgeable of trends and supports brand messaging

· Gains understanding of how merchant skills impact business and the customer experience

TEAMWORK MAKES THE DREAM WORK

· Supports new hires through mentorship

· Is self-aware and focused on self-development

· Collaborates with the team during morning and closing meeting

LEADERSHIP

· Possesses strong written and verbal communication skills, strong assessment, and decision-making skills

· Provides insight to Spiritleaf Manager in relationship to the customer experience

· Participates in ongoing staff education and through sharing of product knowledge

QUALIFICATIONS

· A strong passion for cannabis and guest experience.

· Proficient understanding of cannabinoids, terpenes, effects, and consumption methods.

· You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (example Alberta's SellSafe) and be able to provide a copy of the certificate

· At least 1 years' experience in a retail environment

· Proven success in offering an exceptional customer experience

· A desire to have fun, laugh and support the customer and team member journey along the way

· You must be at least the minimum required legal age in your province, and be able to pass a police background check

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 18 - 30 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Application question(s):

• Please describe your passion for cannabis and why you think you would be a great addition to the team?
• What is/was your favorite LEGAL Alberta cannabis product of 2023?

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• QCW & Sellsafe (required)

Work Location: In person