Bilingual Receptionist (French/English)

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We award our team with the following:

• An uplift of 5% is applied after the probationary   period for qualified professional level French bilingualism (both spoken and written).


• Off work 1 hour early on Fridays.


• Earned Time-Off Program and vacation.


• Group Retirement Savings Plan with employer match.


• On-site gym including free weekly classes with a qualified trainer.


• Newly renovated facility with ergonomic desks/chairs.


• Educational assistance and career development.


• Employee benefits.


• Health and Wellness spending account.


• Employee Assistance Program (EAP).


• Employee discount programs.


• A Culture Team dedicated to diversity, inclusion, and employee programs.


• Employee recognition and appreciation events.

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

The Bilingual Receptionist reporting to the Office Manager is based in Sherwood Park, AB. This on-site position operates a multi-line telephone system to answer incoming calls; directs callers and customers to appropriate personnel and completes a variety of administrative duties. Additional responsibilities include greeting and assisting visitors, processing incoming and outgoing mail and couriers, preparing refund cheques for mailing, coordinating deliveries, maintaining postage, supporting outgoing payments for the Insurance Claims division, and ensuring the reception area remains organized and presentable.  

The hours of work for this role are 9:00am to 6:00pm Monday through Thursday and 9:00am to 5:00pm on Fridays.  

Essential Responsibilities:

• Greet and assist visitors and customers in a professional and friendly manner, including distribution and recording of visitor badges.


• Answer and direct phone calls using the switchboard; manage voicemail, call transfers and message forwarding.


• Handling incoming and outgoing couriers, document waybills and distribute contents to relevant departments.


• Manage a high volume of outgoing mail, including folding and stuffing into envelopes and processing through the mail machine.


• Assist cancellations by preparing refund cheques for mailing, including certificate comments.


• Arrange deliveries via scamper and coordinate special courier requests as needed.


• Replenish postage machine as needed via EFT request to accounting – tracking of same for reference.


• Support the Insurance claims division with outgoing benefit payments and physician fees.


• Ensure the reception area remains clean, organized and presentable.  


• Other duties as assigned.

Qualifications:

• High school diploma or equivalent is required.


• Minimum 2 years experience in a reception role or in the insurance or banking, is required.


• Fluent in both English and French with proven skills in verbal and written communication is required.


• Intermediate skill with Microsoft Office (Word/Excel) is required.


• Positive attitude and ability to work within a team.


• Strong time management skills.


• Successful completion of criminal background check, employment verification and reference checks is required before employment.

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.