RQ10957 - Solution Architect - CRM - Senior

Scope

• The Senior Solutions Architect CRM provides strategic technical architecture leadership for assigned enhancements of the Office of the Public Guardian and Trustee (OPGT) Modernization program, including functionality intentionally sequenced beyond the Minimum Viable Product (MVP).
  
• The role is accountable for defining and governing the end to end solution architecture across Microsoft Dynamics 365 Customer Engagement (CE), Finance & Operations (F&O), Azure based data platforms, integrations, and supporting enterprise systems within a large, distributed environment.
  
• The Senior Solutions Architect ensures that solution designs align with approved business objectives, enterprise architecture standards, and Microsoft platform best practices. The role provides architectural governance, maintains a holistic view of system interactions and dependencies, and proactively identifies architectural risks and mitigation strategies to support long term stability, scalability, security, and sustainability of the solution.
  

Assignment Deliverables

• The Senior Solutions Architect CRM will be accountable for the oversight and delivery of the following architectural outputs in support of assigned enhancements of the OPGT Modernization program:
  
• End to End Solution Architecture Artifacts
  
• Architecture models and documentation describing application, data, integration, infrastructure, and security designs supporting assigned modernization enhancements.
  
• Conceptual, Logical, and Physical Designs
  
• Architecture designs for business processes, data structures, integrations, and system interactions that enable scalable, maintainable, and supportable solutions.
  
• Integration and Interface Designs
  
• Architectural designs governing integrations between Microsoft Dynamics 365 Customer Engagement (CE), Finance & Operations (F&O), Azure based data platforms, legacy systems, and external applications.
  
• Architecture Governance and Review Support
  
• Facilitation and support of architectural and security governance activities, including preparation of materials for applicable enterprise architecture and security review forums.
  
• Architecture Documentation and Knowledge Transfer
  
• Clear documentation of architectural decisions, patterns, and standards, and knowledge transfer to internal delivery and operational teams to support sustainability beyond the initial MVP release.

Requirements

Experience and Skillset Requirements

Mandatory Requirements

• Minimum 8 years of experience in enterprise solution architecture, with significant experience leading or governing Microsoft Dynamics 365–based implementations.
  
• Demonstrated experience supporting large‑scale, multi‑year IT modernization or transformation initiatives.
  
• Experience working within structured architecture, security, and delivery governance environments, preferably within public‑sector or OPS‑style contexts.
  
• Proven ability to operate in a lead architectural role, while collaborating effectively with delivery teams, vendors, and enterprise stakeholders.
  
• Strong documentation, communication, and decision‑making skills, with the ability to articulate architectural direction and rationale.
  

Desired Skills and Experience

• The ideal candidate will demonstrate strong architectural expertise, complemented by governance, leadership, and communication skills.
  
• Microsoft Dynamics 365 Architecture Expertise
  
• Deep understanding of Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O) architecture, platform capabilities, and native integration patterns.
  
• Strong knowledge of the Dynamics 365 data model, Dataverse, Power Platform components, and platform extensibility best practices.
  
• Enterprise Architecture & Design
  
• Proven ability to design and govern complex, multi system architectures across application, data, integration, infrastructure, and security domains.
  
• Experience defining architecture principles, patterns, standards, and target state designs within large enterprise environments.
  
• Cloud and Data Platform Knowledge
  
• Strong understanding of Azure based application hosting, integration services, and enterprise data platform concepts.
  
• Familiarity with enterprise data solutions such as data warehouses, data lakes, and reporting architectures.
  
• Architecture Governance and Risk Management
  
• Experience identifying architectural risks and defining effective mitigation strategies.
  
• Ability to balance solution design with security, performance, scalability, operational maintainability, and long term sustainability considerations.
  
• Leadership and Communication
  
• Ability to communicate complex technical concepts effectively to both technical and non technical stakeholders.
  
• Strong facilitation skills and the ability to guide cross functional teams toward consensus and informed architectural decisions.
  

Resumes Evaluation/Criteria:

Criteria 1: Architectural judgement & End-to-End Solution - 45 Points

Defining, owning, or governing large scale, enterprise level end to end solution architectures across multiple architectural domains, including:

• Application architecture

• Data architecture

• Integration architecture

• Infrastructure and security considerations

Experience designing and evolving enterprise solution architectures beyond initial go live, such as:

• Post implementation enhancements

• Architectural refactoring or optimization

• Scaling, performance tuning, or resilience improvements

Demonstrated architectural decision making accountability, including:

• Evaluating architectural options and trade offs

• Balancing functional and non functional requirements (e.g., performance, scalability, security, maintainability)

• Adapting architectural direction in response to delivery constraints or emerging risks

Experience making architectural decisions within constrained enterprise environments, such as legacy system dependencies, regulatory requirements, or fixed delivery timelines.

Providing architectural leadership and direction across multiple delivery teams and/or vendors within large or distributed delivery environments, ensuring architectural integrity without direct managerial authority.

Identifying architectural limitations or risks within complex enterprise environments during delivery or operations and adjusting solution direction to mitigate long term impacts.

Demonstrated accountability for the long term sustainability and operational outcomes of architectural decisions.

Criteria 2: Dynamics 365 CRM & Enterprise Integration - 30 Points

Demonstrated architectural experience designing and integrating Microsoft Dynamics 365 Customer Engagement (CE) solutions within complex enterprise environments, including:

• Architecture and design experience with Dynamics 365 Customer Engagement (CE) as a core enterprise platform, including understanding of solution structure, extensibility, and platform capabilities.

• Experience architecting integrations between Dynamics 365 CE and other enterprise systems, such as:

o Finance & Operations (F&O)

o enterprise data platforms (e.g., data warehouses, data lakes, analytics platforms)

o legacy systems or external applications

• Demonstrated use of enterprise integration patterns, such as:

o real time and asynchronous integrations

o API based or service oriented integrations

o event based or batch processing patterns, where appropriate

• Architectural understanding of Microsoft Dataverse and Power Platform components within an enterprise solution context, including their role in integration, data management, and extensibility.

• Experience designing secure, scalable, and maintainable integration architectures that align with enterprise standards and operational requirements.

• Exposure to Azure based integration and data services as part of a Dynamics centric architecture (e.g., integration services, data pipelines, identity and security considerations), at an architectural level rather than hands on development.

Criteria 3: Architecture Governance, Risk, and Solution Quality Management - 25 Points

Demonstrated experience applying architecture governance, risk management, and quality practices within complex enterprise IT environments, including:

• Experience working within structured architecture and security governance frameworks, such as:

o enterprise architecture review processes

o architecture standards and approval checkpoints

o security or compliance review activities

• Identifying, documenting, and managing architectural risks, including:

o risks related to integration complexity, scalability, security, or data integrity

o risks emerging during delivery or post implementation operations

o proposing and implementing mitigation strategies

• Experience ensuring solution quality and sustainability, including consideration of:

o architectural consistency and standards adherence

o operational supportability and maintainability

o long term scalability and performance

• Demonstrated involvement in architectural reviews or assessments, providing direction or recommendations to ensure solutions meet enterprise quality and compliance expectations.

• Experience balancing governance and quality requirements with delivery realities, ensuring architectural rigor does not unnecessarily impede progress while maintaining acceptable risk levels.

Knowledge Transfer

What needs to be KT

• Plans & designs including architecture artefacts, data models, protypes, wireframes

• Project specific presentations, reports, status decks

To whom

• Project Manager / Team members

When

• 1:1 meetings / team meetings / documentation on SharePoint and DevOps site, throughout the duration of the project life cycle etc.