Customer Account Representative, Strategic Account

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

The Customer Account Representative, Strategic Accounts, will serve as the primary sales contact for approximately 100-150 accounts. This role will handle the customer relationships, account sales performance, focusing on selling and growing accounts that are not assigned or managed by a Strategic Accounts Manager.

Key Responsibilities

Customer Engagement

• Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions.
• Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings.
• Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives.
• Be an expert on our strategic product offering and services.
• Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently.

Collaborative Approach

• Work closely with internal teams such as OSRs, Sales Managers, Branch Team, Category Management, … to facilitate seamless customer service, order processing, and timely issue resolution.

Sales Operations

• Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support.
• Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system to ensure efficient tracking and follow-up.

Performance

• Compliance to SOP’s and Policies.

What You Will Bring

• Prior sales and/or customer service experience is required.
• Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales.
• Ability to react well in a fast-paced environment, follow through on commitments, work independently and set self-motivated goals.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Requires excellent communication, time management, problem solving and organizational skills with a high-level autonomy and decision-making.
• Working knowledge and understanding of company products and services necessary for success.
• Knowledge of AS400 system would be an asset
• Experience in Wholesale Distribution as it relates to Plumbing, HVAC/R, Waterworks, Industrial would be an asset
• Must have strong business acumen

Existing Vacancy

Base salary range of $ 60,000 to $75,000+ Bonus and commission

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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