Customer Service & Order Desk Representative

Job title: Customer Service & Order Desk Representative

Every great customer experience starts with someone who actually cares. As our Customer Service & Order Desk Representative, you'll be the go-to person who keeps orders moving, solves problems on the fly, and turns routine calls into genuine connections. You'll juggle order entry, customer questions, and cross-team coordination like a pro — all while bringing your own spark to the table. If you thrive in a fast-paced environment, love making someone's day easier, and want to grow your skills alongside a team that has your back, this is the gig for you. Bring your energy, your attention to detail, and your people skills. Let's build something great together.

TalentWorld is recruiting a Customer Service & Order Desk Representative in Winnipeg, Manitoba (Transcona Area) for one of our partners.

What’s in it for you

• Competitive Salary: Starting at $48,000–$50,000 per year, negotiable based on experience and qualifications.
• Paid Vacation: 2 weeks of paid vacation after the first year.
• Health & Dental Benefits: Comprehensive medical and dental benefits.
• Training & Development: Training provided to support your professional growth and skill development.
• Employment Type: Permanent, full-time position.
• Free On-Site Parking: Convenient parking available at the workplace.

Responsibilities

• Serve as the first point of contact for all customer inquiries via phone, email, and chat — handling everything from general questions to order-specific requests with speed and professionalism
• Accurately process, enter, and verify customer orders across multiple channels, ensuring every detail is correct from receipt through to fulfillment
• Act as the central communication hub between customers, sales teams, and warehouse/fulfillment — proactively tracking order status and providing timely updates on shipping, delays, or backorders
• Troubleshoot complaints and resolve issues — whether it's a service concern, an order discrepancy, a pricing error, or a shipping problem — with a solutions-first mindset and clear follow-up
• Handle returns, exchanges, and credit requests efficiently while preserving strong customer relationships
• Spot upsell and cross-sell opportunities during both service and order interactions, recommending relevant products that genuinely meet customer needs
• Maintain meticulous records in internal systems, ERP, or order management platforms — keeping customer files, transaction histories, and order documentation clean and up to date
• Collaborate seamlessly with teammates across departments to ensure consistent service delivery and a smooth end-to-end customer experience
• Identify recurring issues, process bottlenecks, or improvement opportunities and flag them to leadership
• Represent the brand with polished communication, strong phone etiquette, and genuine empathy in every single interaction

Qualifications

• Bachelor’s degree in Business, Communications, or a related field preferred; equivalent experience will be considered.
• 2+ years of experience in superb customer service, order desk, inside sales support, or a similar role within a fast-paced environment.
• Proficiency with ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics, as well as order management platforms.
• Hands-on experience with Sage, CRM systems, or similar customer database tools.
• Strong proficiency in Microsoft Excel and Outlook, with the ability to manage high-volume data entry and order tracking.
• Familiarity with ticketing systems such as Zendesk or Salesforce Service Cloud, EDI platforms, or shipping software is considered an asset.
• Must be available to work Monday to Friday, onsite from 8:00 AM to 4:30 PM.
• Must be able to successfully pass a background check.
• Must be able to provide two professional references.
• Must be available to start immediately; immediate availability is considered a strong asset.
• Reliable personal transportation is considered a strong asset.
• A valid Class 5 driver's license is required.

Employment Details

• Schedule: Monday to Friday, 8:00 AM to 4:30 PM
• Location: Winnipeg, Manitoba — Transcona area
• Employment Type: Permanent, full-time
• Work Arrangement: Fully onsite

Interested in Customer Service & Order Desk Representative role in Winnipeg, Manitoba (Transcona Area)?

Apply now! And you could have a job tomorrow!

This position is an active position with one of our client organizations.

TalentWorld is a Canadian leader in staffing, offering diverse opportunities for professional growth, flexible schedules, and career advancement. Embracing diversity, all are welcome to apply.

Please note that AI tools may be used to support the screening, assessment, or selection of applicants for this position.

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