Customer Service Representative - Logistics

In your role as a Customer Service Representative – Logistics, You will provide Tier One Store Connect support by ensuring tickets and claims submitted by stores and internal departments are addressed and resolved within established SLAs. Provide backup support for WLSC Reception as required and participate in a rotating on-call support schedule. Perform any additional support-related tasks and responsibilities as assigned by the Logistics Customer Service Coordinator.

Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture. We also have free parking at our distribution center.

NWC is a leading retailer to under-served rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role

• Ensure all Store Connect tickets are reviewed and resolved within established SLA timelines.
• Ensure all claims are processed and resolved within established SLA timelines.
• Promptly escalate any outstanding or non-payment of claims to the Logistics Customer Service Manager.
• Provide on-call support on a rotating basis as required.
• Provide Back-Up Support for Reception at WLSC.

Desired Skills & Experience

• Minimum one year of experience in cargo or transportation operations is preferred.
• Previous experience working with Oracle Transportation Management (OTM) is considered an asset.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong organizational, planning, and prioritization skills, with the ability to manage multiple tasks, projects, and assignments effectively.
• Strong interpersonal and leadership skills with the ability to build positive working relationships.
• Excellent verbal and written communication skills, with the ability to effectively interact with internal and external customers at all levels.
• Demonstrated curiosity, problem-solving skills, and willingness to navigate complex scenarios involving multiple technical systems.
• Knowledge of TNWC’s transportation network and experience with various transportation modes would be considered an asset.
• Availability to work occasional evenings and weekends as part of the rotating on-call schedule.
• Occasional travel may be required as part of the role.

Location: Winnipeg Logistics Service Centre, 100 Murray Park Road, Winnipeg, MB

Report to: Logistics Customer Service Coordinator

We create a collaborative and constructive culture by:

• Being Enterprising
• Committing to our Customer
• Working with Passion
• Leading and Developing Others
• Demonstrating Respect and Inclusivity
• Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

This position adheres to the Distribution Application Process Guidelines.

For Internal Applicants

Interested internal applicants are encouraged to apply directly on the website no later than Friday August 28, 2026 . Internal applicants must select “Yes” as the answer to “Are you currently employed by The North West Company or any of its subsidiaries?” during the application process.

Positions will be advertised externally; however internal candidates will receive first consideration based on qualifications. NWC employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position