Supervisor, Accounts Receivable

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  . Follow @abbvie on  LinkedIn,   Facebook ,  Instagram ,  X and  YouTube.

Job Description

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.

When choosing your career path, choose to be remarkable.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, vision care, virology, women’s health , and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

Under the supervision of the lead credit and AR, the Supervisor, Accounts Receivable for AR Allergan Aesthetics is responsible for collection procedures for the Aesthetics business to minimize the past due and delinquency percentages of accounts receivable. The supervisor AR Allergan Aesthetics establish relationships with customers and works closely with the Customer Service team and Commercial teams to respond faster to customers’ requirements while supervising a team of 3 to 5 credit analysts.

Key Responsibilities:

Accounting

• Customer AR ledger account reconciliation and review.
• Approve credit card and ACH refunds.
• Conduct weekly AR reviews and participate to the monthly AR review.
• Assist in the preparation of supporting documentation for SOX and external and internal auditors. In addition to documenting and developing Standard Operating Procedures (SOPs).
• Participate to the bad debt accrual by identifying risky customers.
• Review Daily cash banking report (accuracy of BPO applications).
• Participate to any FSS/BPO bank recon inquiry during month end.
• Participate to populating KPI/Dashboard.
• Manage high-risk accounts. 

Credit and Collection

• Manage a team of 3 to 5 permanent credit analysts. 
• Assist with non-wholesaler accounts (hospitals, pharmacies, clinics, etc.)
• Monitor and review credit granting for new and existing clients, and recommend updates/changes as required to the lead credit and AR.
• Assess/Approve within delegation limit the orders on credit block and advise lead credit and AR of any risk.
• Support the lead of credit and AR for the AR aging report. Comments for month end review.
• Support development and standardization of AbbVie’s corporate credit policy.
• Ensure compliance with AbbVie’s corporate credit policies.
• Support resolution of credit issues with customers.
• Conduct collection efforts and liaise with customers.
• Assist with Netting/write off Journal entries.
• Approve the team’s debits/credits and in accordance with policies and procedures.
• Initiate process improvement and quality reviews to simplify and improve productivity.

Contract Management

• Approving new customers and changes made to customers profile in SAP.

Qualifications

Education/Experience Required:

• Bachelor’s degree in accounting, finance, business, or a related field.
• 5 years of credit experience.
• Experience in managing a team.
• Proficient in reading/interpreting financial statements for the purpose of underwriting credit.
• Experience with SAP.

Essential Skills & Abilities:

• Ability to manage relationships, both internally and externally.
• Ability to work in a fast-paced environment.

Systems

• Proficiency in Microsoft Office Suite, particularly Excel – Intermediate.
• SAP and order-to-cash activities and reporting.

Business Knowledge

• Business process, corporate policy (compliance and completeness) and financial data flows.
• Credit risk management experience.
• Credit skills (experience in navigating the corporate records and business registries and understanding the corporate legal structures). 

Technical Knowledge

• Credit analysis.
• Accounting fundamentals.

AbbVie strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the following requirement,  advanced amount of knowledge of English / Fluency in English is an essential requirement for the position of  Supervisor AR  including, but not limited to, for the following reasons:

1. English speaking employees outside the province of Quebec.
2. English speaking clients outside the province of Quebec.
3. Anglophone region outside the province of Quebec.

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit 

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