Customer Solutions Architect

Job Description

As a Technical Project Manager (TPM) at Nokia, you will be based in the same country as our customers, providing expert support and real-time updates. TPMs are integral to our success, as they possess deep knowledge of Nokia IP equipment deployment and operation, enabling them to anticipate and resolve issues proactively. This role is perfect for those passionate about building large-scale networks and shaping the future of the internet.

Job Description

As a Technical Project Manager (TPM) at Nokia, you will be based in the same country as our customers, providing expert support and real-time updates. TPMs are integral to our success, as they possess deep knowledge of Nokia IP equipment deployment and operation, enabling them to anticipate and resolve issues proactively. This role is perfect for those passionate about building large-scale networks and shaping the future of the internet.

How You Will Contribute And What You Will Learn

• Develop and maintain strong customer relationships, understanding their needs and challenges at both the company and individual levels.
• Foster collaboration between hardware engineers, software developers, and product teams to ensure seamless alignment.
• Identify and address bottlenecks, manage risks, and provide clear and timely project updates to all stakeholders.
• Align resources and manage material constraints for NPI activities, ensuring efficient project execution.
• Maintain and track customer engineering test schedules, ensuring lab qualifications and predicting lab exits accurately.
• Proactively track and resolve issues during customer lab qualifications, assigning actions and ensuring timely progress.
• Stay updated with the latest networking protocols, including BGP, TCP/IP, and UDP, and network design principles.
• Understand data center architectures and their implications for network deployment and operation.
• Work closely with the customer's operational, engineering, and management personnel to align project goals.
• Ensure a smooth and successful deployment and integration process, leveraging your self-motivation and goal-oriented mindset.

Key Skills And Experience

• A minimum of 7 years of experience in deploying Optical networks, including Long-haul, Regional, and Metro networks.
• Proven track record in driving large-scale networking, internet infrastructure, or cloud platform projects.
• Self-motivated and goal-oriented with a history of successful deployment and integration delivery.
• In-depth knowledge of networking protocols (BGP, TCP/IP, UDP) and network design principles.
• Experience with data center architectures and their integration with networking solutions.
• Excellent communication and collaboration skills, with the ability to bridge technical gaps.
• Strong problem-solving abilities and a proactive approach to risk management.
• Ability to work independently and manage multiple projects simultaneously.
• A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
• Willingness to travel as required by the customer's needs and project demands.