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Remote Call Center Representative at MCI

The Sydney Call Centre

Ottawa, ON

Begin your career with MCI as a Remote Inbound Call Center Representative. Excel in customer service by assisting clients from the comfort of your home. MCI, a leader in tech-enabled business services, offers this remote role for individuals thriving in problem-solving and communication. You will handle incoming inquiries, provide detailed product information, and document customer interactions efficiently. This role is an excellent fit for motivated candidates with prior customer service experience. Key Responsibilities:

  • Answer incoming calls promptly and professionally.
  • Assist customers with inquiries and issues.
  • Provide accurate information about products and services.
  • Document all customer interactions in the system.
  • Escalate complex issues to the appropriate department.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Customer service or call center experience preferred.
  • Strong communication and active listening skills.
  • Reliable internet connection and quiet workspace.
Deliver exceptional service and problem-solving skills in your role at MCI. #J-18808-Ljbffr

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Vacancy posted 4 hours ago
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