Group Benefits Administrator

Job Responsibility:

Join Our Vibrant Team of Group Benefits Superheroes at Effortless Admin!

Group Benefits Administrator

Who is Effortless Admin

At Effortless Admin, we're not just a benefits administration company - we're a tight-knit family on a mission to revolutionize how employee benefits are managed. We develop our software solution in-house with a collective goal of making benefits administration a breeze for employers across Canada. Join us as we continue on our exciting journey of growth and innovation.

Why This Role Is Important To Effortless Admin

Calling all organizational wizards and customer service enthusiasts! As a Group Benefits Administrator, you'll be the backbone of our operations, providing crucial support to our team of Group Benefits Specialists and ensuring smooth day-to-day functioning. Your role will be pivotal in maintaining the efficiency and effectiveness of our benefits administration and customer service processes.

(Some of) What You'll be Doing

• Be the front line point of contact for customer inquiries while providing essential support to the Group Benefits Specialists team

• Manage the Service Team's shared inbox, creating new service tickets, responding to inquiries, and redirecting as needed
• Manage reception duties, including greeting guests, handling mail, and maintaining office supplies
• Triage live chats, answering simple inquiries and directing complex ones to appropriate team members
• Perform key benefits administration tasks, such as processing new enrollments, plan member information changes, managing ID cards, and related processing and filing0

What You'll Bring

• A passion for organization and attention to detail
• Excellent customer service skills and a friendly, professional demeanor
• Strong multitasking abilities and the capacity to prioritize effectively
• Proficiency in Microsoft Office suite and ability to learn new software quickly
• Clear and concise communication skills, both written and verbal
• A collaborative spirit and willingness to support team members
• Basic understanding of group benefits administration is an asset but not a requirement

What's in it For You

• An opportunity to learn and grow in the dynamic field of benefits administration
• A supportive team environment in a growth-oriented company culture
• Flexibility to showcase your organizational skills in a collaborative work environment
• Competitive compensation and a benefits package
• Potential for career advancement within the company

Ready to Join Our Benefits Administration Team?

If you're ready to play a crucial role in our mission to make benefits administration effortless, we want to hear from you! Please send your resume and cover letter to: View email address on ca.edajobs.com.

For more information, reach out to: Melanie Ross, Human Resources Business Partner Effortless Admin #240, 4936 - 87 Street Edmonton, AB T6E 5W3 View phone number on ca.edajobs.com