Account Supervisor

The Showroom

The Showroom is our dedicated agency team model, built for Toyota Canada. It unites together all of the skill sets of a modern marketing team, combining creative, strategy, media, social and data and analytics. Operated as a joint venture between T&P and Cossette Media, The Showroom is the perfect environment for cross-discipline thinkers who love working in a collaborative environment.

The Role

As an Account Supervisor, you bridge the gap between client needs and agency brilliantly, effectively managing both up and down. You've mastered all things administrative and are now ready to address more complex business issues and seek out opportunities to develop new projects, skills, and experience. You lead projects from brief to execution, working collaboratively with internal teams to ensure top-notch creative output while managing budgets and timelines. You’re comfortable being client-facing, managing client relationships directly, advocating for great work and learning the skillful art of striking the balance between what’s best for both the agency and the client. You are accountable to be self-directed to ensure both the work and relationships (internal & with client) are managed to the highest creative standards.

Responsibilities:

Client Relationship Management:

● Serve as a conduit for client requests, building and maintaining strong relationships with them.

● Manage the development of all client communications and monthly presentations.

● Actively participate with strategic leadership in internal creative reviews providing input from both a business and client perspective.

● Win in both the big and small moments. It's as much about the big lifts and tasks as it is timely follow-ups, acknowledging requests, and not leaving clients in the dark when there's a lot going on behind the scenes.

Strategic Leadership:

● Bring a strong point of view on the work and situation, based on the brief and/or objectives of the meeting.

● Maintain a critical and strategic eye on the work, extending beyond tactical components such as specs and logo size.

● Bring value to each and every meeting and interaction, contributing insightful perspectives and solutions.

● Exhibit strong presence, commanding attention and respect through confident communication and thoughtful contributions.

● Understand advertising media metrics, discuss reporting insights, and speak learnings derived from monthly, quarterly and annual reports with clients.

● Execute and supervise activations and/or sponsored events on an as needed basis.

Project Oversight & Tactical Delivery:

● Execute projects flawlessly from brief to completion, ensuring timely delivery within budget.

● Ensure flawless production and project management oversight, being the process “expert” on the team always upholding the quality of the work.

● Proactively identify and mitigate risk by foreseeing issues and problem-solving appropriately.

● Manage monthly ad execution from start to finish, including trafficking media, and detailed proofing.

Team Support:

● Provide administrative oversight across all projects, reviewing and providing approvals.

● Confidently share knowledge of agency rules and processes with other departments.

● Collaborate with internal and external creative teams, production partners, and engage with resources across T&P and partner agencies.

Positive Agency Force:

● Recognize that it's more about the "we" than the "me," fostering a collaborative and supportive team environment.

● Be conscientious about how you show up, understanding that energy is contagious and your presence impacts the bigger picture.

● Pause to think about your impact on others and the overall agency culture, striving to be a positive and uplifting influence.

Budget and Financial Management:

● Collaborate with the finance team, helping to develop financial acumen in the interest of both the agency and the client.

● Lead development and execution of monthly client billing package with a strong attention to detail.

● Track and monitor hours and budgets to make sure projects stay on track.

Skills and Experience:

● You are self-driven and take ownership of your work.

● You are enthusiastic and embrace change.

● You possess exemplary people skills (you know how to "read the room" and manage to it).

● You have a strong understanding of the current industry and an awareness of new trends and the competitive landscape.

● You are unflappable, have a positive attitude, and provide calm in every potential storm.

● You possess excellent written and oral communication skills, and a high attention to detail.

● You have strong presentation skills and the ability to clearly articulate ideas and work.

● You have a track record of successfully delivering multi-channel campaigns.

● You have the ability to proactively lead work by thinking ahead and providing all stakeholders with the information and assets needed to deliver an assignment with excellence.

● You have a proven ability to build strong, constructive relationships with clients and agency teams.

● You have an ability to problem-solve calmly and effectively and handle difficult situations with diplomacy and tact.