Strategic Agency Account Manager

Own client retention and expansion for Blacksmith Agency, using account management and clear communication remotely across the USA or Canada.As Strategic Account Manager, you manage an established book of recurring agency clients. You keep clients, renew relationships, and identify expansion opportunities. You work with strategists and delivery teams so clients receive one clear voice.Key Responsibilities:
Own retention across an established recurring client bookMonitor accounts and identify early signs of driftFind and sell additional projects within client accountsCarry a seven-figure annual retention and upsell quotaCoordinate strategists and delivery teams around client communicationRequirements:
Agency account management experience is requiredExperience in marketing, digital, creative, or advertising agenciesProven record of retaining clients and selling additional workComfort carrying a quotaClear, calm communication with senior client stakeholdersBring agency account management, retention, upselling, and senior stakeholder communication to Blacksmith Agency’s remote client portfolio.
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