Reverse Logistics Administrator

We have everything we need to inspire our customers. Except you.

Reporting to the Returns Supervisor, the Returns Administrator is responsible for managing product returns to the warehouse. This includes identifying returning products, locating information in the system, and preparing and processing paperwork. At Trail Appliances, we don't just deliver products; we deliver experiences. If this role sounds interesting to you, Trail Appliances is the place for you!

Compensation and Schedule

• Starting at $ 23.10 per hour
• Guaranteed yearly wage progression
• Scheduled from Tuesday to Saturday 9:30 am start until 6:00 pm

As a Reverse Logistics Administrator, you will have the following responsibilities

• Work with departments to ensure the return procedure is followed, moving returned products through appropriate channels while minimizing financial impact
• Ensure supplier billings and damage allowances are completed in a timely manner
• Coordinate and resolve various problems and issues, such as incomplete or missing paperwork
• Communicate with the parts department to ensure correct parts are ordered for damaged appliances
• Investigate and resolve any supplier billing discrepancies
• Provide phone support to delivery teams when concealed damage on a product is encountered
• Ensure all paperwork is filed appropriately for easy retrieval
• File and record daily returns data
• Assist in creating and updating standard operating procedures
• Determine causes of customer returns and assist in implementing policies and procedures to prevent returns
• Accurately input daily returns data and analyze daily reports, moving through defective product as quickly as possible
• Understand unique supplier policies regarding damage and repairs, ensuring that open orders are monitored through to completion
• Maintain a clean and organized work environment, ensuring that workspaces, equipment, and common areas are kept tidy and free from clutter
• Perform all other duties as assigned

To be successful in this role, you should have:

• Proficient in Microsoft Office programs
• Intermediate Excel skills and/or other data and analytic tools
• Superior customer service and relationship management skills
• Ability to prioritize work activities effectively
• Ability to quickly learn new systems and processes
• Excellent organizational skills and attention to detail
• Excellent communication skills in English (both written and verbal). A self-starter with the ability to take initiative and think critically to seek out information and solutions independently
• Strong organizational and time-management skills
• Experience working independently, as well as in partnership with other team members
• Ability to work in a dynamic and fast-paced environment requiring strong organization, time management, and prioritization skills, with the confidence to adapt to change as necessary
• Must be legally eligible to work in Canada

Invoicing experience.

Strong working knowledge of spreadsheets and databases.

Warehouse experience, including wrapping, tagging, and dollying items.

SYSPRO and Zendesk knowledge is preferred.

Actively facilitating change and improvement within the department.

Working with others to achieve individual and shared team goals.

Working through tight deadlines while change is a constant.

Full-time position Saturday-Tuesday.

Start time: 9:30 AM - 6:00 PM.

Why join Trail

• Competitive salary
• Extended Health Benefits
• Generous employee discounts
• Career Development Opportunities
• Company events
• Fun and dynamic work environment where your strengths and personality shine!

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!

Our core values

• Integrity - We do what’s right, even when no one is looking.
• Improvement - We do it well. Then we do it better.
• Caring - We put ourselves in others’ shoes.
• Authenticity - We like people, not pretense.
• Determination - We kick down walls.

INDHPN

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.