Bilingual Contact Centre Manager
Export Development Canada | Exportation et développement Canada
Shape EDC’s digital-first customer service model with bilingual leadership and contact centre expertise. Work from Ottawa, Toronto, or Montreal under EDC’s hybrid model.This Manager, Customer Care Team role leads inbound support for customers and partners across digital navigation, billing, claims, credit, and product inquiries. You will strengthen service through standardized processes, data, and targeted automation.Key Responsibilities:
Build accountability, engagement, and talent pipelinesManage workforce forecasting, scheduling, queues, and business continuityReduce customer effort and avoidable hand-offsStrengthen self-service adoption, knowledge tools, and routingCollaborate across EDC to resolve complex service issuesRequirements:
Seven years of progressive contact centre or virtual banking experienceStrong command of operational performance and quality assuranceTransformation experience involving digital adoption or skills-based routingData-driven improvement of customer and employee outcomesStrong change leadership and cross-functional communicationUse bilingual contact centre leadership and digital transformation skills to improve EDC customer and partner support.
#J-18808-Ljbffr
Build accountability, engagement, and talent pipelinesManage workforce forecasting, scheduling, queues, and business continuityReduce customer effort and avoidable hand-offsStrengthen self-service adoption, knowledge tools, and routingCollaborate across EDC to resolve complex service issuesRequirements:
Seven years of progressive contact centre or virtual banking experienceStrong command of operational performance and quality assuranceTransformation experience involving digital adoption or skills-based routingData-driven improvement of customer and employee outcomesStrong change leadership and cross-functional communicationUse bilingual contact centre leadership and digital transformation skills to improve EDC customer and partner support.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Bilingual Contact Centre Manager in Winnipeg, MB vacancy
- ...50 stores coast-to-coast, a National Call Centre, and our online store. Why should you... ...Overview of the position: Our National Contact Centre is a fast paced, inbound contact centre... ...for customer-focused, French/English bilingual Team Members who can work a variety of day...BilingualLong term contractPart timeRelocationHome officeWeekend workDay shiftAfternoon shift
- ...Architect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto work. The Senior Data Architect will turn complex telephony and quality requirements into auditable data solutions. You will design ingestion...Suggested
- ...Manulife Bank Contact Centre is seeking a Supervisor who leads a high‑performing, customer‑centric team. You will coach, mentor, and develop... ...with peers to optimize operations across locations. Strong bilingual communication and analytical skills are essential. #J-18808-...Bilingual
Manulife
Winnipeg, MB1 hour ago - The Manager, Digital Contact Centre leads the design, integration, and ongoing optimization of virtual agents, chatbots, self-serve IVR, and automation across the Contact Centre. The role owns the digital transformation roadmap for customer interactions - reducing live-agent...SuggestedShift work
Wyse Meter Solutions Inc.
Winnipeg, MB1 hour ago - Own Contact Centre digital transformation through automation, KPI reporting, and virtual agent optimization, partnering across Workforce Management, IT, and vendors.As Manager, Digital Contact Centre, you will run automated channels while growing digital adoption. The position...Suggested
Wyse Meter Solutions Inc.
Winnipeg, MB1 hour ago $109.4k - $150.48k per year
...stakeholders to eliminate recurring issues and improve the overall customer experience. What you’ll do… We’re looking for a Senior Manager, Customer Escalations to lead a highly visible function within Walmart Canada’s Customer Care team, bringing together customer...- Select how often (in days) to receive an alert:Title: Senior Regional Insurance Manager Contact Centre Requisition ID: 277133Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Purpose The Senior Regional Insurance Manager...Local area
Scotiabank
Winnipeg, MB1 hour ago $75k - $90k per year
...possible bi-annual trips to Las Vegas About the RoleAre you a Call Centre Manager or Customer Support Manager who enjoys building strong teams... ...relationships with customers and become a trusted point of contact for key and high-value clients Identify opportunities to...Long term contractPermanent employmentFull timeTemporary workInternshipMonday to fridayDBNC Group
Winnipeg, MB1 hour ago- Strengthen enterprise contact centre operations through resiliency engineering, SIP networking, and production-focused automation across cloud... ...connectivity. The position also includes containers, secrets management, and service operations readiness.Key Responsibilities:...
Insight Global (United States)
Winnipeg, MB1 hour ago - About Us NQX is Canada’s trusted customer contact centre partner for some of the country’s most iconic brands. We deliver exceptional customer... ...to turn new ideas into measurable results.We are looking for a Manager, Talent Attraction & Recruitment Innovation – Contact Centre to...InternshipManual laborWork at officeRemote workFlexible hours
Nqx
Winnipeg, MB1 hour ago $130k - $150k per year
...spanning in-house teams and third-party service centres. This role owns the operating rhythm behind customer service, training, workforce management and vendor performance, with a clear... ...experience in customer service, contact centre operations, service operations, customer...Long term contractSeasonal workWork at officeRemote workMetergy Solutions
Winnipeg, MB1 hour ago$59.7k - $99.5k per year
The Supervisor of the Manulife Bank Contact Centre is dedicated to encouraging a high-performing... ...coaching, mentoring, and performance management, all while maintaining a strong... ...using business system applications.Fully bilingual (French/English): The successful candidate...BilingualLong term contractTemporary workWork at officeLocal areaFlexible hoursManulife Financial Corporation
Winnipeg, MB1 hour ago- TELUS recrute un consultant principal en technologie pour diriger des projets de centres de contact de la découverte à la mise en service. Vous utiliserez Cisco Webex Contact Center, Cisco UCCX et Avaya pour concevoir des solutions adaptées et les livrer avec autonomie et rigueur...
Intello Technologies Inc.
Winnipeg, MB1 hour ago - À Laval, dirigez l’attraction et le recrutement de talents pour centres de contact en combinant stratégie ciblée, IA et analyse de données.Comme gestionnaire, vous moderniserez les pratiques de recrutement de NQX, partenaire canadien de centres de contact. Vous développerez...
Nqx
Winnipeg, MB1 hour ago - Lead contact centre technology projects for TELUS using Cisco Webex Contact Center, Cisco UCCX, Avaya and omnichannel solutions across Canada.As a Senior Technology Consultant on the CCAT team, you will guide engagements from discovery through go-live. You will assess customer...
TELUS
Winnipeg, MB1 hour ago - Lead contact centre technology projects at TELUS using Cisco and Avaya platforms, with full-time work and regular scheduling.As a Senior Technology Consultant, you will guide solutions from discovery through go-live for TELUS customers. You will apply contact centre design,...Full time
TELUS
Winnipeg, MB1 hour ago $102.2k - $152.2k per year
...inclusion à travers un environnement accueillant les nouvelles perspectives et la diversité des points de vue?ADP is hiring a Manager, Technical HCM Contact Centre We are looking for an experienced people-focused Manager that has a combination of Human Capital Management...Daily paidMinimum wageLong term contractTemporary workApprenticeshipWork at officeLocal areaWorldwideAutomatic Data Processing, Inc.
Winnipeg, MB1 hour ago$100.57k - $142.49k per year
...innovative and collaborative environment and help shape the future of contact centre experiences through technology, solution architecture and... ...to diverse audiences, including business partners and senior management. A customer-focused mindset, supported by strong analytical...Long term contractPermanent employmentFull timeWork at officeRemote work2 days per weekICBC Liaison Working Group
Winnipeg, MB1 hour ago- Elevate your career as a Bilingual Quality Engineer focusing on contact center tools. Expertise in Amazon Connect, test automation, and IVR/Routing automation will be key to your success. In this role, you will provide technical leadership while working with various testing...Bilingual
Astra-North Infoteck Inc.
Winnipeg, MB1 hour ago $71.48k - $119.13k per year
This new role within the Canada Contact Centre, Bank & Affinity is an exciting opportunity... ...areas of focus for leadership.Manage escalations: Coordinate complex or sensitive... ...other continuous-improvement methodologies.Bilingualism (English and French) is an asset. If the...Long term contractTemporary workLocal areaFlexible hoursManulife
Winnipeg, MB1 hour ago- Bilingual QE Engineer – Contact Center Tools Key Skills: Amazon Connect, French Speaking & Test AutomationSkill Required Expertise in QE with Contact Center platforms.IVR/Routing Automation using Cyara, Hammer, etc.Automation testing across UI & APIs (Selenium, Postman...Bilingual
Astra-North Infoteck Inc.
Winnipeg, MB1 hour ago $102.35k - $120.73k per year
Consultation de l'offre d'emploi numéro: CONCAEC-26-TEMP-401000-103991Titre d'emploi Chargé(e) d'expertise et de pratique principal(e) - Centre de contact 311 Organisation Service de la concertation des arrondissements et expérience citoyenne / Direction de l'expérience citoyenne...Temporary workWork at officeRemote workVille de Montréal
Winnipeg, MB1 hour ago- ...The Canada Contact Centre, Bank & Affinity at Manulife/John Hancock seeks an analytical, curious professional to turn operational data, global analytics and customer feedback into clear insights. You will support complex escalations and identify opportunities to make service...
Manulife/John Hancock
Winnipeg, MB1 hour ago - ...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior... .... This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management...Full time
- ...ConnexCare (Connex) is seeking a skilled Bilingual Amazon Connect Engineer to design, build, and support cloud-based contact centre solutions using Amazon Connect and AWS. The role requires hands-on experience with Connect environments, integrating AWS services, and resolving...Bilingual
Connex Telecommunications Inc.
Winnipeg, MB1 hour ago $110k - $120k per year
...Responsibilities: Design and develop IVR menus, contact flows, call routing, and self-service... ...capabilities. Integrate contact centre applications with backend systems through... ...or Nuance is relevant. Strong project management, stakeholder management, and technical leadership...Remote workZernam
Winnipeg, MB1 hour ago- ...Copy of Operating Model and Service Transition Analyst, Contact Centre ~ Full-time Miratech helps visionaries change the world. We... ...tooling, monitoring, documentation, support models, knowledge management, and supplier dependencies; elevate readiness patterns to the...Full timeInternshipWork at officeRemote workRelocation2 days per week
Miratech
Winnipeg, MB1 hour ago - ...as well. About the roleWe’re looking for a Manager of Security Platforms and Resilience for our Security Operations Centre, supported by artificial intelligence, to... ...and working relationships with partners. Bilingualism is required (FR-EN). No Canadian work experience...BilingualLong term contractFlexible hours
Intact Financial
Winnipeg, MB1 hour ago - ...transport. Our seasoned Operations Managers take their leadership role to... ...of change. Proactively manage employee absenteeism. Take corrective... ...preference will be given to bilingual candidates. Diversity and... ...those selected for an interview will be contacted. #J-18808-LjbffrBilingualWork at officeLocal areaWork visaFlexible hoursWeekend workAfternoon shift
AIR CANADA
Winnipeg, MB1 hour ago - ...Description: The role of the Financial Centre Administrator (FCA) is pivotal to the... ...mail and coordinate meetings Facilities management (premises & equipment) Administration of... ...those selected for an interview will be contacted. Hourly Range: 23.85/23,85 - 32.67/32...Hourly payWork at officeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Bilingual Contact Centre Manager. Be the first to apply!
Related searches
- responsable département service client Winnipeg, MB
- operations manager - administrative services Winnipeg, MB
- directeur de service Winnipeg, MB
- social media manager no experience Winnipeg, MB
- contact centre operations manager Winnipeg, MB
- directeur service à la clientèle Winnipeg, MB
- gérant de service Winnipeg, MB
- responsable services généraux Winnipeg, MB
- coordonnateur de service Winnipeg, MB
- director experience design Winnipeg, MB