Tech Lead - Ivr & Contact Centre/ Amazon Connect Developer

Key Responsibilities:
Design and develop IVR menus, contact flows, call routing, and self-service solutions.
Implement speech recognition capabilities.
Integrate contact centre applications with backend systems through CTI, APIs, and web services.
Lead technical delivery and provide ongoing application support.
Coordinate with stakeholders and project teams to deliver solutions.
Work within Agile/Scrum delivery teams.
Required Skills:
Strong hands-on knowledge of AWS Amazon Connect.
Strong experience developing IVR and contact centre applications.
Experience with contact flow design, call routing, self-service, and speech recognition.
Knowledge of CTI integrations, APIs, web services, and backend integrations.
Experience with cloud-based contact centre solutions and telephony technologies.
Experience with platforms such as Genesys, Cisco UCCE/UCCX, NICE, Avaya, or Nuance is relevant.
Strong project management, stakeholder management, and technical leadership skills.
Excellent communication and problem-solving abilities.
High School diploma or Bachelor’s degree.
Open work permit.Valid driver’s license.
Pay: $110,000.00-$120,000.00 per year
Willingness to travel:
100% (preferred)
Work Location: Hybrid remote in Toronto, ON (Toronto District)
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