Contact Centre Reliability Engineer

Strengthen enterprise contact centre operations through resiliency engineering, SIP networking, and production-focused automation across cloud environments.This Site Reliability Engineer role supports reliability and redundancy throughout a migration. You will work with telephony failover, SIP, RTP, WebRTC, TLS, DNS, load balancing, SBCs, and private connectivity. The position also includes containers, secrets management, and service operations readiness.Key Responsibilities:
Build and validate HA, DR, and multi-region patternsTest SIP trunk and carrier redundancy scenariosSupport networking and private connectivity configurationsManage environment promotion and secrets handlingPrepare Day 2 service operations readiness activitiesRequirements:
Five-plus years in SRE, platform, or production operationsKnowledge of SIP, RTP, WebRTC, TLS, and DNSExperience with Docker and Kubernetes supporting servicesUnderstanding of RTO, RPO, and disaster recovery testingITIL certification or Genesys Cloud CX certificationBring production operations judgment and contact centre reliability skills to telephony, networking, resilience, and migration delivery.
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