Director of Facilities - Redevelopment

CAMH is currently seeking a full-time, permanent Director of Facilities. CAMH sits on a 27-acre site which has been redeveloped in accordance with its Master Plan over a 25 year period. Three phases of redevelopment have been completed/occupied. The final phase of redevelopment is underway (total of ~2.8M sqft).

The portfolio includes 2 separate Design, Build, Finance and Maintain (DBFM) contracts (540,000 sqft & 758,000 sqft), 2 buildings under construction (385,000 sqft & 840,000 sqft) operated under a traditional out-sourced FM model and a series of other buildings managed with an in-house team (335,000 sqft).

Reporting to the Senior Project Director, Redevelopment, you will provide key operational leadership, strategic direction, identifying opportunities to improve quality, efficiency, and effectiveness in support of CAMH’s core business of patient care. This will include the key accountability for leadership of the day-to-day facilities management at the Queen St West and College St sites.

You will provide supervision, oversight and leadership to 4 distinct facilities management teams, including the CAMH Plant Operations & Maintenance (POM), 2x outsourced long term DBFM service providers & 1x outsourced traditional service provider. You will be accountable for planning and management of the annual operating budget and the annual capital budget for these facilities management teams.

The Director of Facilities will work collaboratively with Director of Facilities Planning, Energy & Quality to advance and achieve the goals of the Facilities Management and Support Services Portfolio. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. Bilingualism (French/English) and/or proficiency in a second language would be an asset. This position is located at 1001 Queen St West.

RESPONSIBILITIES

• Plant Operations & Maintenance (POM): Lead the development and implementation of an in-house maintenance strategy and oversee the maintenance and preventative maintenance programs.
• Facilities Maintenance (FM) Contracts (Outsource DBFM Facilities): Provide oversight of DBFM maintenance service agreements.
• FM Contract (Outsource Traditional Service Model): Oversee FM service contracts for 2 buildings currently under construction.
• Support Services: Provide leadership, direction, and operational oversight for a range of support service functions to ensure effective and efficient service delivery.
• CAMH Representative: Serve, when appointed, as the CAMH Rep for the Phase 1B and Phase 1C DBFM projects and/or the Phase 1D Facilities Management contract, ensuring contractual compliance, performance oversight, and effective stakeholder engagement.
• Implement and continuously improve best‑practice tools, processes, and methodologies.
• Build and maintain effective relationships with a diverse range of internal and external stakeholders, fostering collaboration and strategic partnerships.
• Oversee and administer external consulting service contracts and agreements, including the review and approval of fee proposals, deliverables, and invoices.
• Maintain portfolio documentation, reporting, and performance metrics to support effective oversight and decision‑making.
• Prepare briefing materials, presentations, and reports for CAMH Executive Leadership and Board of Trustees committees.
• Identify, assess, and document project and portfolio risks; develop and implement mitigation strategies and elevate issues as appropriate.
• Develop annual operating and capital budget submissions, secure required approvals, and monitor expenditures against approved budget allocations.
• Lead or support the development, issuance, and evaluation of procurement documents, including Requests for Qualifications (RFQs) and Requests for Proposals (RFPs).
• Lead or support the preparation and submission of materials required by the Ministry of Health and other government stakeholders.
• Lead or contribute to additional initiatives and activities as required to support the objectives of the Redevelopment & Facilities Management portfolio.
• Foster team growth and effectiveness through recruitment, resource planning, coaching and mentoring, performance management, and the identification of learning and development opportunities for staff.

QUALIFICATIONS

• A Bachelor’s degree in a business or technical field is required
• Demonstrated commitment to ongoing professional development through industry related courses, designations and other industry involvement.
• Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint.
• Proficiency in MS Project preferred.

EXPERIENCE

• Minimum 8 years of progressive experience in facilities management, including at least 3‑4 years in a formal leadership role managing facilities, preferably within a campus or distributed portfolio
• Well‑developed skills in strategic planning, budgeting and resource allocation
• Experience in real estate planning and associated negotiations/transactions
• Experience with operations, capital renewal project costing and budget management
• Extensive experience negotiating with and managing the performance of external vendors
• Experience in scope development (technical requirements planning & design), budgets, and other matters pertaining to project planning
• Experience with planning infrastructure projects (ideally including HIRF)
• Experience working with diverse clients and stakeholders in a challenging environment
• Extensive background working with multi‑disciplinary teams at the corporate level
• Experience in a health care environment
• Knowledge and experience in energy management

KEY ATTRIBUTES

• Results‑Oriented: Demonstrates a strong focus on achieving strategic and operational objectives, driving accountability, and delivering measurable outcomes. Effectively balances short‑term priorities with long‑term organizational goals while ensuring efficient use of resources.
• Client‑ and Patient‑Focused: Champions a client‑ and patient‑centred approach in decision‑making, service delivery, and operational planning. Ensures that programs, services, and initiatives align with organizational values and contribute to positive client, patient, and stakeholder experiences.
• Develops Self and Others: Demonstrates a commitment to continuous learning and professional growth while fostering a culture of development, coaching, mentoring, and knowledge sharing. Actively supports succession planning and the development of future leaders.
• Self‑Directed and Highly Motivated: Takes initiative, exercises sound judgment, and works effectively with minimal supervision. Demonstrates resilience, adaptability, and a strong sense of accountability in achieving organizational objectives.
• Inspires High Performance: Builds engaged, high‑performing teams by establishing clear expectations, promoting accountability, recognizing achievements, and creating an environment that supports innovation, collaboration, and continuous improvement.
• Strategic and Analytical Thinker: Possesses exceptional analytical, critical‑thinking, and information‑gathering skills. Leverages data, evidence, and stakeholder input to inform decision‑making, identify opportunities, assess risks, and support strategic planning and execution.
• Effective Prioritization and Execution: Thrives in complex, fast‑paced environments with multiple competing priorities. Demonstrates strong organizational and time‑management skills, effectively balancing strategic initiatives, operational demands, and tight deadlines.
• Relationship Builder and Consensus Seeker: Demonstrates success in building trust and fostering productive relationships with diverse stakeholders. Skilled at navigating differing perspectives and achieving positive outcomes through collaboration, influence, and negotiation.
• Collaborative Leadership: Recognized as a valued contributor within senior leadership and management teams. Works collaboratively across functions to achieve shared objectives, while maintaining accountability for commitments and deliverables.
• Attention to Detail and Business Acumen: Maintains a high level of accuracy and attention to detail while effectively synthesizing complex information, identifying trends, and translating insights into actionable recommendations.
• Conflict Resolution and Negotiation Skills: Effectively manages difficult conversations and competing interests with professionalism, diplomacy, and respect. Demonstrates the ability to resolve conflicts constructively while preserving positive working relationships.
• Creative and Innovative Problem Solver: Approaches challenges with curiosity and a solutions‑oriented mindset. Identifies opportunities for improvement, develops innovative approaches, and implements practical solutions that support organizational goals and enhance performance.

COMMUNICATION AND INTERPERSONAL SKILLS

• Refer to posting on CAMH website for details.