Public Inquiry And Correspondence Officer
Financial Services Regulatory Authority of Ontario (FSRA)
Provide public inquiry services at FSRA using regulatory research, customer service, and professional correspondence skills. This is a six-month fixed-term position.As an Officer on the Public Affairs Team, you will provide one-window access to information about FSRA regulations, policies, processes, and programs. You will support inquiries involving licensing, registration, examinations, investigations, and related financial services issues. The work serves the public and representatives across regulated sectors.Key Responsibilities:
Respond to public inquiries and complaints through multiple channelsResearch legislation, regulations, policies, and proceduresWrite correspondence, summaries, notes, surveys, and reportsIdentify emerging issues and trends requiring attentionDevelop response messaging for executive correspondenceRequirements:
Postsecondary degree or diploma in a related fieldOne to two years of client service experienceAbility to interpret legislation, regulations, policies, and proceduresStrong written and oral communication skillsComputer proficiency with databases and spreadsheetsApply your inquiry management, analysis, correspondence, and conflict resolution skills to support FSRA’s public service mandate.
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Respond to public inquiries and complaints through multiple channelsResearch legislation, regulations, policies, and proceduresWrite correspondence, summaries, notes, surveys, and reportsIdentify emerging issues and trends requiring attentionDevelop response messaging for executive correspondenceRequirements:
Postsecondary degree or diploma in a related fieldOne to two years of client service experienceAbility to interpret legislation, regulations, policies, and proceduresStrong written and oral communication skillsComputer proficiency with databases and spreadsheetsApply your inquiry management, analysis, correspondence, and conflict resolution skills to support FSRA’s public service mandate.
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Vacancy posted 1 hour ago
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