Business Clerk (Hamilton)

As a member of the healthcare team, the Business Clerk (BC) provides clerical, administrative and business support to the health care team. This extremely organized individual will be required to coordinate operational flow, reduce barriers, and effectively work with the multidisciplinary team, community health partners, patients, and resource providers.

The BC must be highly motivated, self‑directed and be able to respond appropriately to challenges presented on a daily basis. The BC will be responsible for coordinating and tracking high volumes of all patient referrals within an electronic data bases, tracking patient profiles, booking appointments, all while keeping information confidential and secure. It is key that the BC stay organized and use a systematic approach to information management.

The BC must be able to build working relationships, solve problems with the teams, direct patients to resources and manage information. In doing so, must have the business and political acumen of when to disclose information. The BC must demonstrate the ability to stay informed of changes in the healthcare organization.

The BC role requires empathy, compassion and an understanding of the cultural and socioeconomic backgrounds in the community to service the patients. The BC must be an excellent communicator and listener to develop effective client relationships.

Qualifications

1. Graduate of community college secretarial or office administration program or equivalent or equivalent office experience.
2. Medical Terminology Certificate 1 and 2 or demonstrated knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing.
3. Keyboarding 40 wpm (will be subject to testing).
4. Proficient Knowledge, skill and ability in using computer (Microsoft office tools – power point, excel, word, outlook, access) (may be subject to testing).
5. Demonstrates knowledge and ability of EPIC Scheduling and Registration (may be subject to testing).
6. Demonstrated effective communication (verbal and written), interpersonal, public relations and problem‑solving skills, especially within own team.
7. Ability to set priorities and organize work accordingly.
8. Ability to deal with various hospital departments effectively and collaboratively.
9. Ability to appreciate the confidential nature of the position.
10. Ability to sit for long periods, repetitive reaching, repetitive bending.
11. Knowledgeable about quality and clinical microsystems an asset.