Integrations Specialist (Hamilton)

Overview

Our mission at Greenspace is to empower mental health systems, service providers and individuals in care with the technology, insights and expertise they need to substantially improve how services are accessed, measured and delivered. We are looking for an Integrations Specialist to join our growing team and help deliver an integrated Measurement Based Care solution to our healthcare partners.

The Role

As an Integrations Specialist on our team, you will serve as the technical expert, focused on delivering seamless, high-quality system integrations for Greenspace customers.

You will manage integration projects from start to finish, from initial discovery and kickoff through to successful go-live. A critical component of your work is driving project velocity through strong project management and proactive expectation setting with internal and external stakeholders. You will also be expected to constantly seek out and implement efficiency gains by evolving our overall approach through automation, leveraging AI tools, and optimizing processes to enhance speed, quality, and scalability.

What you’ll do

Customer Integration Management & Velocity

• Manage the full lifecycle of complex customer integration projects, overseeing delivery from discovery and connectivity through configuration, User Acceptance Testing (UAT), and final launch.
• Drive project velocity by actively managing timelines, tracking project status, mitigating risks, and setting clear, actionable expectations with customers and internal teams to ensure timely completion.
• Collaborate with customers to map out and refine integrated workflows that maximize operational efficiency.
• Partner with Implementation, Customer Success Managers and Sales during customer engagement to architect and design the optimal technical solution, leveraging existing platform capabilities.
• Conduct thorough business and technical analysis during the discovery process to inform precise solution design, configuration, and integration requirements.
• Develop and maintain robust customer enablement resources (e.g., knowledge base articles, templates) to drive customer and internal team self-service.

Technical Support

• Serve as point of escalation (Tier 2 Support) for integration support requests, effectively troubleshooting and resolving complex customer queries that have been escalated from Tier 1 support.
• Diagnose and resolve connectivity or data flow issues swiftly using advanced system logs and diagnostic tools.
• Enhance and refine technical documentation (e.g., REST API guides) for internal teams and external customer self-service.
• Provide specialized subject matter expertise internally on relevant aspects of system integrations.

Process Improvement

• Proactively identify bottlenecks and opportunities for significant process improvements within the Integrations team's operations and our overall integration strategy.
• Design and implement automation scripts or workflows to streamline repetitive tasks, reducing manual effort and potential errors.
• Research and propose the strategic application of new technologies, including AI/ML tools, to enhance our integration and support delivery capabilities, evolving our approach over time.

Internal Collaboration

• Interface closely with the Integrations Product Development team to elevate support requests that require new feature development or deep engineering effort (Tier 3).
• Contribute to the Product Roadmap by working with Product, Design, and Engineering to share customer feedback and drive continuous improvement of our integration capabilities.

Required Skills

• Education: Degree in engineering, computer science or related field (or equivalent experience) is preferred.
• Technical Experience: 1-3 years in technical role (such as development, QA, technical support, solutions engineering or technology consulting) with the ability to problem solve and troubleshoot.
• REST APIs: Hands on experience working with REST APIs.
• Stakeholder Management: Ability to build strong relationships and manage internal and external stakeholders in a complex environment.
• Process Improvement: A demonstrated mindset for identifying and enacting efficiency gains, process automation, or other optimization techniques, and a drive to continuously evolve our integration approach.
• Organization and Communication: Excellent project management skills, communication, and presentation skills with the ability to communicate technical concepts to both technical and non-technical audiences.
• Experience working in a healthcare setting with understanding of healthcare data exchange standards such as HL7, FHIR, etc.

Bonus Points

• Experience working with EHR systems such as Epic, Cerner, Netsmart, AthenaHealth, etc.
• Experience with Single Sign On (SSO) services using standards like OAuth2, OpenID Connect and SAML2.
• Experience working in a modern software development environment, including practices like continuous integration, automated testing, code reviews, etc.
• Experience in a consulting or customer-facing role interacting with executive stakeholders, leading presentations, collecting requirements, driving customer technical implementations, and training users.

Benefits

Salary range: $75,000 to $85,000 CAD.

EEO Statement

We are committed to being an equal opportunity employer. Greenspace recruits, employs, trains, compensates and promotes employees regardless of race, religion, colour, national origin, gender, age, sexual orientation, gender identity or disability.