Front Office Manager

Company Description

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

Job Description

At Rimrock Banff, we believe every guest interaction is an opportunity to create a lasting memory. As Front Office Manager, you will lead a passionate team dedicated to delivering exceptional luxury hospitality while fostering a culture of warmth, professionalism, and genuine care.

You will be responsible for overseeing all front office operations, ensuring seamless arrivals, departures, and guest experiences that reflect the highest standards of service. Through inspiring leadership, coaching, and collaboration, you will empower your team to exceed expectations, anticipate guest needs, and create unforgettable moments that define the Rimrock experience.

Start Date: June 2026

Contract Type: Full-Time

Pay Rate: $75,000 - $83,000, dependent on experience

Key Responsibilities 

Front Office Leadership & Guest Experience 

• Lead Front Desk and Night Audit operations, ensuring seamless, polished, and emotionally engaging service at every point of arrival and departure. 
• Ensure flawless, personalized, and emotionally engaging service across every guest interaction. 
• Maintain a strong, visible presence in the lobby, setting the tone for service excellence and operational flow. 
• Work closely with the other Rooms Division leaders on communication and development regarding VIPs, long-stay guests, special occasions, curating bespoke experiences. 

Culture, Engagement & Talent Development 

• Build, inspire, and develop a team culture rooted in empowerment, trust, and emotional intelligence. 
• Coach leaders and team members to deliver luxury through connection, confidence, and authenticity. 
• Identify and develop future leaders, supporting succession and internal growth. 
• Serve as a culture carrier, modeling and championing Rimrock values in daily leadership. 

Operational Excellence & Results 

• Manage departmental budgets, labour planning, and productivity while balancing efficiency and innovation. 
• Monitor and drive performance across guest satisfaction, service recovery, and operational metrics. 
• Lead continuous improvement initiatives that enhance service delivery and operational effectiveness. 
• Ensure consistency, compliance, and excellence across systems, standards, and procedures. 

Cross-Functional Collaboration 

• Partner closely with other operational leaders to anticipate guest needs and deliver seamless experiences. 
• Align Front Office operations with broader hotel objectives and brand direction. 
• Provide decisive leadership during high-pressure situations, ensuring calm, confident execution 

Qualifications

What You Bring 

• Front Office leadership experience in a luxury or high-volume hotel environment. 
• Strong operational, financial, and analytical acumen. 
• High comfort operating in fast-paced, dynamic environments with shifting priorities. 
• A passion for guest experience, people development, and luxury service excellence. 
• Experience with PMS systems (Opera Cloud preferred). 

Bonus If You Bring

• Exposure to lifestyle or luxury hotel brands. 
• Familiarity with Banff National Park or resort-style operations. 

Who You Are 

You are a driven, charismatic leader with a strong sense of urgency and purpose. You take initiative naturally, adapt quickly, and remain focused on results even as conditions change. 

You thrive on momentum, variety, and challenge. You influence and engage others with confidence, clarity, and enthusiasm. You balance big-picture thinking with decisive action, delegating details while maintaining accountability for outcomes. 

You lead from the front, energizing teams, building trust, and delivering results through people. 

Lead with heart. Drive results. Stay moved. 

Physical Demands 

• Occasional lifting of luggage or operational materials (up to 25lbs). 

Visa Requirements:  Must be legally authorized to work in Canada. 

Additional Information

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today:  Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at  . 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected] , and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

Be you. Be bold. Stay moved. 

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