Operational Excellence Specialist - Continuous Improvement

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Responsibilities

1. Continuous Improvement

• Help identify operational inefficiencies and improvement opportunities with operational teams.

• Perform root cause analysis on recurring issues.

• Organize and facilitate Kaizen exercises at stations to optimize processes and help foster team engagement.

• Work closely with the control tower to act quickly on-site when issues arise.

• Evaluate opportunities to enhance speed to market and overall operational efficiency.

2. Operational Quality & Process Compliance

• Monitor and reinforce adherence to Standard Operating Procedures (SOPs) across stations

• Accompany operational leaders on how to lead quality reviews and operational audits (sorting, staging, loadout, etc.)

• Identify gaps in execution and drive corrective actions

• Support the deployment and adherence to Intelcom’s Quality Management System (QMS)

3. Implementation Project Support

• Support major deployments by validating process readiness, identifying operational risks, and confirming that new workflows are practical for station execution.

• Provide process feedback during rollout and escalate improvement opportunities to central teams.

• Track early performance results after implementation and identify corrective actions where expected benefits are not materializing.

• Close the loop with Engineering, Product, Health & Safety, and Loss Prevention on process gaps, risks, and field learnings.

4. Training

• Provide refresher training and upskilling based on performance gaps if needed.

Success Measures

• Improvement initiatives delivered on time, with benefits validated by operations after implementation.

• Reduction in recurring execution gaps identified through operational audits, KPI reviews, or station feedback.

• Productivity and cost improvement opportunities identified, actioned, and tracked against agreed targets.

• SOP compliance and standard work adherence improved across assigned stations.

Qualifications

• University degree in Operations, Industrial Engineering, Educational Sciences, Educational Technology or a related field

• 3-10 years of experience in operations; experience in the logistics sector is highly desirable.

• Background in operational excellence or performance improvement roles is an asset.

• Lean Six Sigma certification is an asset (Green Belt level preferred).

• Familiarity with AutoCAD is advantageous.

Required Skills & Profile

• Advanced proficiency in Excel, with strong analytical and reporting skills.

• Detail-oriented and data-driven, with a proven ability to hold stakeholders accountable.

• Strong relationship-building skills and the ability to influence without direct authority.

• Valid driver’s license and ability to travel between stations within the assigned region up to 75%.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities

• Comprehensive group insurance

• Group RRSP program

• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.