Customer Experience Specialist

Position Overview

We are looking for a Customer Experience Specialist to enhance the post-sales experience across a portfolio of customers, supporting onboarding, retention, and long-term relationship growth. This role focuses on building strong customer relationships through ongoing engagement, proactive health monitoring, and delivering value-driven interactions. The position combines customer-facing technical support with the development of customer experience deliverables, including training, communications, and reporting, to support the full customer lifecycle.

Responsibilities

• Help drive enhanced customer experience outcomes and initiatives
• Cultivate strong relationships through regular communication with customer stakeholders and internal teams to ensure alignment
• Coordinate with Product Owners, Support, and Sales teams to develop and deliver training presentations, reports, communications, and marketing content
• Engage with customers to diagnose, troubleshoot, and resolve technical issues across software and hardware, including account setup, product installation, billing, and mobile application usage
• Maintain up-to-date knowledge of products, services, and support protocols while contributing to internal knowledge base documentation
• Evaluate customer service issues and provide analysis and reporting to identify opportunities for improvement
• Perform other related duties within the context of the role

Qualifications

• Minimum 3 years of experience in communications, marketing, sales, account management, or customer experience support within a SaaS or IT-related environment
• Strong collaboration skills with the ability to work across multiple teams in a deadline-driven environment
• Excellent verbal and written communication skills
• Self-motivated team player with the ability to adapt to changing priorities
• Project management capabilities
• Analytical and process-oriented mindset
• Ability to quickly learn technical products and apply knowledge to solve customer challenges
• Proficiency with IT tools including database systems and Microsoft Office
• Bachelor’s degree preferred

Additional Requirements

• Ability to work in a professional office environment using standard office equipment
• Capable of performing tasks involving sitting, standing, computer use, and light to moderate lifting
• Commitment to health, safety, and organizational policies and practices
• Must be eligible for government of Canada security clearances
• Must be able to work onsite at our Regina, SK office with some travel requirements.

Compensation

$55,000 to $75,000 per annum

Position Type

We have 1 available position.