Panel Supervisor (Administrative)

Job Location: Clinic Support Office - Edmonton

Job Type: Full-Time, Hybrid

Experience Level: Mid Level

Schedule: Monday to Friday Daytime, Occasional Evenings and Weekends

Number of Vacancies: 1

COMPANY INFORMATION

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE

Reporting to the Director, Physician Services, the Panel Supervisor is responsible for the development, and ongoing coordination, administration, and operational management of a designated panel of physicians and nurse practitioners (NP) to perform independent reviews of medical files. This role is responsible for overseeing a small team that will manage the full physician/NP lifecycle, including recruitment support, onboarding, panel management, physician/NP engagement, contract administration, billing coordination, and offboarding. The Medical Panel Supervisor is responsible only for the coordination of the physician/NP panel, and is not responsible for the management of the Medical Review process itself.

Acting as the primary operational contact for participating physicians/NPs, the Medical Panel Supervisor works collaboratively with the Supervisor, MRP Review Team, as well as Physician Services, Operations, Finance, and clinical leadership to ensure physicians/NPs are successfully integrated into the program and receive ongoing administrative support throughout their tenure.

The successful candidate will proactively manage physician/NP panel capacity (based on demand), maintain accurate physician/NP records, coordinate agreements and invoicing, support physician/NP recruitment initiatives, monitor operational readiness, and identify opportunities to improve physician/NP experience and program performance. This position plays a key role in ensuring the long-term success, sustainability, and growth of the Medical Review program.

PRINCIPAL RESPONSIBILITIES

Physician/NP Recruitment & Program Growth

• Support recruitment activities to build and expand the physician/NP panel, as per the required qualifications as set out by the Medical Review team.
• Coordinate interviews and candidate communications.
• Assist with workforce planning and succession planning.
• Secure contracts with physicians and NPs, including all verification of required licensing and certification.

Physician/NP Onboarding & Coordination

• Coordinate all onboarding activities for physicians/NPs entering the program.
• Manage status of individualized onboarding plans and timelines.
• Serve as the primary point of contact for physicians/NPs throughout the onboarding process.
• Schedule orientation sessions, program introductions, and required meetings.
• Coordinate physician/NP training on program platforms, clinical workflows, policies, and operational processes.
• Monitor onboarding milestones and proactively identify and resolve delays.

Physician/NP Panel Management

• Maintain the active physician/NP panel.
• Manage physician/NP schedules and program participation.
• Monitor physician/NP status (Active, dormant, departing, and departed physicians/NPs).
• Monitor physician/NP capacity and measure it against program demand.
• Maintain records of provider profiles and credentials.

Contract & Financial Administration

• Coordinate execution and maintenance of physician/NP agreements.
• Coordinate invoicing for services rendered.
• Liaise with Finance Accounts Payable regarding payment.

Physician/NP Relations

• Act as the first point of contact for physicians/NPs enrolled in the program.
• Resolve physician/NP-related operational issues.
• Coordinate with Operations, IT, EMR, Credentialing, and Billing.
• Support physician/NP engagement and retention.

Program Administration and Process Improvement

• Maintain dashboards and produce reports as needed.
• Track onboarding metrics and identify opportunities to improve onboarding efficiency and physician/NP experience.
• Support ongoing process improvement initiatives to enhance program efficiency, consistency, and physician/NP experience.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Excellent interpersonal and relationship-building abilities.
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving and critical thinking skills.
• High level of professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office 365 (Outlook, Excel, Word, Teams, PowerPoint).
• Experience with EMRs, physician/NP scheduling systems, or healthcare information systems is considered an asset but not required.
• Strong organizational and project coordination skills.

Education / Experience

• Minimum 3–5 years of experience in project coordination, executive administration, healthcare operations, recruitment coordination, or a related role.
• Medical Sales / Physician Management experience is an asset

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.

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