Work From Home Reservations Agent

Work from home as a Reservations Agent, using fast data entry and customer relations skills to support hotel guests remotely. Flexible scheduling includes varied shifts, weekends, and holidays.

Sandman Hotel Group and Sutton Place Hotels are seeking Reservations Agents for their Guest Support Centre. You will become knowledgeable about participating hotels and surrounding communities while helping guests plan trips. The work includes calls, webchat, reservations, reports, emails, and loyalty inquiries.

Key Responsibilities:

• Answer inbound calls professionally and follow established procedures
• Promote hotel properties using effective selling techniques
• Complete reservations, reports, and email responses promptly
• Respond to hotel, rate, facility, and area inquiries
• Manage RSVP loyalty membership inquiries and webchat interactions

Requirements:

• Type at least 60 words per minute
• Use Microsoft Office applications proficiently
• Demonstrate multitasking, detail orientation, and time management
• Commit to approximately 120 hours of full-time training
• Maintain a private workspace and internet speed of 50 Mbps

Use professional communication, accurate reservations, and hotel knowledge to represent Sandman Hotel Group and Sutton Place Hotels remotely.