Work at Home Contact Centre Sales Agent

Position Overview

Remote Work-at-Home. MCI is a leading technology-enabled business services company that delivers Customer Experience, Business Process Outsourcing, and cloud technology solutions across diverse industries. We are hiring Contact Center Agents to support inbound customer service, sales, help desk, and back‑office operations for iconic brands. In this role you will provide expert assistance, build customer relationships, and contribute to a globally expanding organization.

Key Responsibilities

• Handle inbound calls with professionalism, empathy, and efficiency.
• Troubleshoot basic technical issues and guide customers to solutions.
• Understand customer needs and resolve issues with care and accuracy.
• Identify sales opportunities and apply persuasive skills to upsell or upgrade services.
• Use internal systems to manage accounts and process customer requests.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team or manager.
• Ensure first‑call resolution through effective communication and problem‑solving.

Candidate Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with a strong work ethic.
• Skilled in troubleshooting, conflict resolution, and customer follow‑up.
• A customer‑first mindset: empathetic, patient, and responsive.
• Ability to multi‑task, stay organized, and work independently.
• Thrives in a fast‑paced, team‑oriented environment.
• Excellent interpersonal skills and a collaborative spirit.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must submit to a Level II background and/or security investigation with a fingerprint; job offer contingent on results.
• Must submit to drug screening; job offer contingent on results (not required in Canada).

Compensation and Benefits

• Competitive starting compensation based on experience.
• Paid Time Off, paid holidays, and holiday schedule.
• Health benefits through Blue Cross for full‑time employees.
• Life and supplemental insurance options.
• Career growth focused on internal promotions.
• Paid training opportunities.
• Team‑oriented culture and casual dress code.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment. Occasional movement around the office, reaching, lifting, and exerting force up to forty (40) pounds is required.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment.

Diversity and Equal Employment Opportunity

MCI embraces differences and is committed to diversity and equal opportunity. All aspects of employment are based on merit and qualifications. MCI prohibits discrimination on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. MCI considers qualified applicants with criminal histories for employment in accordance with local and federal requirements and will not tolerate discrimination or harassment. MCI provides reasonable accommodation to qualified employees with protected disabilities to the extent required by law.