Epicor Technical Application Specialist Openings
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Explore potential opportunities as a Technical Application Specialist with Epicor in Vernon, BC. This role demands exceptional technical skills and a dedication to customer success. Epicor is creating a future talent pool for qualified Technical Application Specialists. This position involves diagnosing and resolving technical issues related to ERP software and mobile applications while providing customer support and training. Candidates should possess strong SQL and analytical skills to thrive in this role. Key Responsibilities:
- Monitor support queues and document cases
- Manage assigned support cases with updates
- Escalate priority issues to appropriate personnel
- Offer training on Epicor's software
- Recreate and log software-related issues for enhancement
- At least 3 years of relevant experience
- Knowledge in inventory and production processes
- Proficiency in analytical and presentation skills
- Excellent verbal and written English
- Familiarity with SQL and Crystal Reports
Vacancy posted 8 days ago
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