Processing Centre Advisor - Child Care Programs
Full-time
SereneAid
Job Title
Child Care Assessor / Representative (Hybrid) – Government of Alberta
Processing Centre Advisor – Child Care Programs
Location
Edmonton or Calgary, Alberta (Hybrid)
Client
Government of Alberta – Education and Childcare
Employment Type
Contract
Positions
8
Job Summary
The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Alberta's Child Care Subsidy Program, Child Care Family Portal, and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications, determining eligibility, providing customer support, resolving complex issues, and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.
Key Responsibilities
- Review, assess, and process child care subsidy applications, renewals, and amendments.
- Determine client eligibility by reviewing financial and supporting documentation.
- Respond to inquiries via phone, email, and online channels.
- Guide families and childcare providers through program requirements and online services.
- Investigate and resolve application, eligibility, payment, and system-related issues.
- Maintain accurate records and ensure compliance with privacy and information management standards.
- Collaborate with internal teams and external stakeholders.
- Support operational improvements, testing, training, and special projects.
- Deliver professional, empathetic, and client-focused service.
Requirements
Required Qualifications
- High School Diploma or GED.
- Minimum 3 years of customer service and/or retail experience.
- Minimum 2 years researching documentation to determine appropriate resolutions.
- Minimum 3 years working in a fast-paced environment.
- Minimum 3 years prioritizing work in a complex environment.
- Strong analytical, organizational, and communication skills.
- Ability to interpret policies, procedures, and legislation.
- Experience handling confidential information professionally.
Preferred Qualifications
- Diploma, Certificate, or Degree in Office Administration or a related field.
- Experience navigating multiple computer systems simultaneously.
- Call centre/customer support experience.
- Government, benefits administration, or eligibility assessment experience.
- Experience supporting clients through complex or sensitive situations.
- 4+ years of experience in a similar administrative or assessment role.
Work Schedule
- 36.25 hours per week
- Monday to Friday
- 8:15 AM – 4:30 PM (Alberta Time)
- Hybrid work arrangement
- Candidates must reside within one hour of Calgary or Edmonton
- Office attendance may be required up to 5 days per week based on operational needs.
Security Requirements
Successful candidates must complete:
- Level 2 Enhanced Security Screening
- Criminal Record Check
- Financial Management Risk Indicator Screening (FMRIS)
Required Skills
- Customer Service
- Eligibility Assessment
- Program Administration
- Case Management
- Administrative Support
- Document Review
- Analytical Skills
- Problem Solving
- Data Entry
- Multi-System Navigation
- Call Centre Support
- Microsoft Office
- Communication Skills
- Time Management
- Attention to Detail
- Confidential Information Handling
- Team Collaboration
Vacancy posted 9 hours ago
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